Kenny Hicks | Page 7

Everything was awesome Great all around experience . Rob was excellent, dealership was excellent, management was excellent. Would highly recommend to all. Great bunch of peo Great all around experience . Rob was excellent, dealership was excellent, management was excellent. Would highly recommend to all. Great bunch of people. Love my rav!! More

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Excellent Fantastic/superb customer service from A to Z. The entire team works well together from service to sales to finance. They are a well oiled machine. Fantastic/superb customer service from A to Z. The entire team works well together from service to sales to finance. They are a well oiled machine. The customer service is beyond expections. The customer is number one. More

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The Lumber Jack Zack special!' I wanted a very specific car that was difficult to find a 2016 Scion FR-S. I went in and was greeted imaditly by a fantastic receptionist who than int I wanted a very specific car that was difficult to find a 2016 Scion FR-S. I went in and was greeted imaditly by a fantastic receptionist who than introduced me to my sales consultant Jerry Berk.. We went over the options I wanted in my car, two weeks later I picked it up! The F&I guy Alan was just great. He made my experience of purchasing my car quick and easy, paper work was ready all I had to do was sign and I was out the door. A special thanks to Angelo and Liam who worked non stop till I got the car I wanted! I recommend this dealership to everyone who is in the market for a vehicle. More

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Outstanding Car Buying Experience I just completed my purchase of a used car and the experience could not have been better. Dealing with Rob Scalere is what made the experience so good I just completed my purchase of a used car and the experience could not have been better. Dealing with Rob Scalere is what made the experience so good, he is truly an outstanding sales professional. He is extremely knowledgeable and customer oriented. He is a genuinely good man and a credit to Rivera Toyota. More

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Knowledgeable and very patient My husband and I found the dealership and staff to be courteous and professional. They answered the many questions we had with complete knowledge abo My husband and I found the dealership and staff to be courteous and professional. They answered the many questions we had with complete knowledge about their vehicles. The entire staff we encountered where friendly and helpful. I came in confused and left very confident that we made the right choice. Even after we left the dealer when we would call with a question we always received an answer immediately or a prompt return call back. I highly recommend this dealership to all my friends More

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Delighted with new ownership and sales person Change in ownership of the dealership is a huge plus. Although I purchased vehicles from the Mt. Kisco dealership over the past 30 years it was with d Change in ownership of the dealership is a huge plus. Although I purchased vehicles from the Mt. Kisco dealership over the past 30 years it was with dread of the sales and financing experiencing and mostly out of convenience. My experience this time was completely different. In addition to having a capable, straightforward, thoughtful salesperson I sensed a greater camaraderie among all folks interacting with customers. I have to believe this much improved atmosphere in the showroom reflects the change in leadership of the new partners. More

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Changed my mind about Toyota after a previous bad experience The new salesman Pete is wonderful! I leased a Prius plug-in three years ago and had a bad experience with the salesman. While I loved the car I had n The new salesman Pete is wonderful! I leased a Prius plug-in three years ago and had a bad experience with the salesman. While I loved the car I had not planned to buy a new lease because of that salesman. When Rivera bought the dealership MaryAnn (in business development) called me and asked me to come in. MaryAnn was very accommodating and introduced me to Ken in management who was eager to make-up for my previous bad experience. Ultimately I worked with Pete who was so professional and kind. He answered all my questions and took the time to make sure I was comfortable with the car. He also gave a follow up call to see if I had any additional questions. A very personable and honest man. He makes leasing a car an enjoyable experience. Alan in finance made the final paperwork easy. More

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Top Notch Dealership; A+ for professionalism, From beginning to end, it was a smooth and comfortable experience for me. Everyone was very accommodating. Every question I had was answered profess From beginning to end, it was a smooth and comfortable experience for me. Everyone was very accommodating. Every question I had was answered professionally and accurately by George, Liam and Alan. During discussions, one the partners, Kenny Hicks, also came by to see how things were progressing. He runs a beautiful dealership with a great staff. Would go back just to visit the staff. Purchased a new car without any red tape in a day. George Paonessa and Liam Tully were top notch explaining the car I was interested in with their knowledge of the car to fit my specific needs. George handled a lot of the paperwork, including the insurance transfer, etc. Liam, the general manager was also very knowledgeable and efficient. George explained the bells and whistles on my new car so I could familiarize myself with them before pickup. The finance person, Alan Nadler consummated the details of the financing process and explained everything, i.e., payments, etc. After signing papers on the pickup day, I was on my way home with my new automobile. All in all, they were all terrific and very customer oriented. Thanks, Guys More

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great experience, quick and professional service. This dealership became rivera toyota about two weeks ago and so when my mom was ready to get a new car I figured we would give it a try. Before when i This dealership became rivera toyota about two weeks ago and so when my mom was ready to get a new car I figured we would give it a try. Before when it was toyota north it was awful, higher prices than any other toyota dealer and just run down in general. In two weeks the dealership looks much better, has a seating area with snacks and water while you wait. Very friendly to kids; no one likes having to take their kids car shopping, but it was wonderful that our sales person George Paonessa was ready with two coloring books and crayons to keep them occupied. George was very professional, thorough, and not pushy at all. He went through everything with my mother so she can understand every aspect of a lease (as it is her first lease experience). He also patiently went through all of the different models of the car and explained what features each had. He asked relevant questions to get a sense of the driver to match them with the perfect car and features. The managers Liam Tully and Angelo Formisano that calculated the pricing were very fair, I didnt feel like there was much negotiating necessary, there were no games like at some dealerships where they first quote very high and if you complain they will take a little bit off, and so on. During the finance portion of the purchase we met with Alan Nadler and he was very knowledgable and remedied any problems quickly and easily. I have leased many cars personally and this was hands down the fastest most pleasant experience I have had... and it wasnt even for me! It was 4 hours start to finish, and that included test driving, looking at four different models, the credit process etc. they installed a remote starter and the car was ready the next day. Pickup was very smooth, in and out in 30 mins. George even had the car running so it wouldnt be scolding hot when my mother was ready to drive off the lot. The plates were transferred before we finished signing paperwork and George helped transfer all of my mothers belongings to her new car and that was it! I have had experiences at other dealerships where pickup was 2 1/2 hours long! More

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