Kenya Ford

Bachman Subaru responded

Thank you for your feedback. We sincerely apologize for the extended wait you experienced during your visit. Our Express Service operates on a first-come, first-served basis, and while we strive to accommodate everyone promptly, customers with scheduled appointments do receive priority. Some days are significantly busier than others, and unfortunately, that can lead to longer wait times for walk-in services. We understand how frustrating that can be, and we don’t take it lightly. It’s a challenge we face as a facility known for providing exceptional service in the area—a reputation we’re proud of but also one that brings high demand. We appreciate your honesty and want you to know that your feedback is taken seriously. Our team is continually exploring ways to reduce wait times and enhance the overall customer experience. Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.