Kevin Holcomb | Page 2

The staff was friendly and answered all my questions . Oil change was quick and efficient. Waiting area was clean and comfortable. Oil change was quick and efficient. Waiting area was clean and comfortable. More

by JOANNA.MATHIS Verified Customer Verified Customer

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Frankly, this service visit was pretty disappointing. I should not have to provide instruction on the proper installation of wheels on a dually. The wheels were installed incorrectly necessitating a le I should not have to provide instruction on the proper installation of wheels on a dually. The wheels were installed incorrectly necessitating a lengthy delay while the tech corrected the issue. The state inspection paperwork should be in the vehicle. The fuel filter was changed but the DIC indicator was not reset (the oil filter indicator was reset). I do not understand what service procedure required changing the settings on my radio. The tech should be servicing the truck not listening to tunes. Perhaps the shop supervisor (or some other qualified individual) should spend more time on QC and training. That would reduce the amount of rework thus speeding the flow through the bays and everyone have shorter wait times. More

by rzink720 Verified Customer Verified Customer

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As always, an easy intake process, very comfortable waiting area, friendly staff and quick service. Had a large screw/bolt that went through my tire. Took care of it and checked things out. waiting area, friendly staff and quick service. Had a large screw/bolt that went through my tire. Took care of it and checked things out. More

by SALEMONZ Verified Customer Verified Customer

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Kevin was nice but wasn’t very informative. I had keep asking questions for him to provide any answers or feedback. I dropped my car off and immediately told me to go to the rental place withou I had keep asking questions for him to provide any answers or feedback. I dropped my car off and immediately told me to go to the rental place without sharing costs or timelines of when my service would be completed. When my car was finished, Kevin called and said, “Your car is ready”. No feedback or what was worked. Also, I would have thought that this dealership would give a complimentary wash for cars getting serviced. Ladies at the checkout were very nice. Overall, the service seemed lackluster based on the service techs limited information and feedback. More

by dennis.robertson1 Verified Customer Verified Customer

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Kevin never answers the phone when he says to call him if you need him. I had 2 employees at the dealership tell me not to ask for Kevin because doesn't take care of his customers. Also he put me in a rental you need him. I had 2 employees at the dealership tell me not to ask for Kevin because doesn't take care of his customers. Also he put me in a rental car the second time I brought the truck in that week and they charged me $1.12 for gas!!!! For REAL how would you feel? How do you even measure that? I am not happy! More

by JERRY.COURT Verified Customer Verified Customer

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They were able to schedule my appointment very quickly. They explain what they needed to do on my car. It did not take long for them to provide the service. They were very professional and the atmosphere w They explain what they needed to do on my car. It did not take long for them to provide the service. They were very professional and the atmosphere was inviting. The Chevrolet team does a great job every time I bring in my SUV. More

by JET Verified Customer Verified Customer

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The buying experience was Great. The service experience so far has been less than desirable. I think the biggest issue is the service advisor I been assigned to. He never answers the The service experience so far has been less than desirable. I think the biggest issue is the service advisor I been assigned to. He never answers the phone and the only way to reach him is to have someone hand deliver a note with your name and phone number on it. I had 3 employees tell me not to use Kevin, that I should request another advisor. I talked with the service manager and I trust he will take whatever measures he needs to correct it for the next customer! More

by JERRY.COURT Verified Customer Verified Customer

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Always a pleasure. Salesperson, parts, service, they all are on their game, every time. I would recommend this dealer to everyone. Salesperson, parts, service, they all are on their game, every time. I would recommend this dealer to everyone. More

by ALLCRAPPOLA Verified Customer Verified Customer

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Prior to bringing vehicle in I confirmed with the service department that they would perform a track alignment on my ZL1 1LE. After bringing the vehicle in they refused to perform track alignment per Chevrol department that they would perform a track alignment on my ZL1 1LE. After bringing the vehicle in they refused to perform track alignment per Chevrolet procedure. More

by ZACHARY.DAILEY Verified Customer Verified Customer

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This is the second time in a row that the employees working on my truck forgot to put the tire caps back or only did one side. working on my truck forgot to put the tire caps back or only did one side. More

by mason.hesse Verified Customer Verified Customer

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