Kevin Rafeek

I have been coming to this shop since 2019. The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside o The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside of southern Africa of Newport News if you live on this side of the water to get your car replaced repaired and or diagnostic proper maintenance. I thank God for the staff I thank God for the management and I thank God for the new ownership of this dealership. I recommend this shop to all of my family and friends and anybody that may read this. If you're looking for a clean near waiting area, or if you looking for technicians that take pride in their work, or if you looking for sales reps with respect courtesy politeness as well as patients this is the shop to go to Southern Accra of Newport News Virginia. Apostle J Lyons More

by lyonsjermaine3 Verified Customer Verified Customer

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Very well treated in that the dealer rebuilt my mirror to save me the high cost of a new assembly. When finding ut would take too long for a wait appointment they gave me a beautiful new loaner almost identi save me the high cost of a new assembly. When finding ut would take too long for a wait appointment they gave me a beautiful new loaner almost identical to my car! More

by JMBAXT Verified Customer Verified Customer

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Car was in shop for 3and 1/2 days: sales did not offer a trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign thr trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign three documents on my iPhone to get car keys for loaner but no one explained it was a rental. Management cleverly charged me $8 for using my credit card. Kevin was great but had no support. Dealer had very low gas in my loaner car but wanted to charge over $5 a gallon to refill less than two gallons. We did not buy a new Acura but we did sell our 2019 MDX Sport--our third and last Acura. Went to another dealer and bought another brand. More

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Awesome I thought I had to buy a new headlight, but he asked the mechanic to look at it to see if he can fix it instead and he fixed it ?? asked the mechanic to look at it to see if he can fix it instead and he fixed it ?? More

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Brett, Kevin and team worked with me on a very unusual tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. More

by MAN Verified Customer Verified Customer

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Kevin was very prompt and on time. Communication was efficient and timely! Just overall amazing Communication was efficient and timely! Just overall amazing More

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This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. Timely service, excellent customer service. Dealership is clean. Cisco is great. More

by christophernorcross Verified Customer Verified Customer

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The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. Timely service and excellent customer service. The service department personnel really take care of the customer. More

by christophernorcross Verified Customer Verified Customer

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The best service! ! Kevin always explains everything and is an asset to Acura!! Amazing service!! ! Kevin always explains everything and is an asset to Acura!! Amazing service!! More

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Service department are really helpful and customer service friendly. They explain issues clearly and helpful service friendly. They explain issues clearly and helpful More

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