Khaled Omran

Marlon was fantastic to work with. Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close the purchase. Would highly recommend him More

Report | Print

BUYER BEWARE SHAME ON YOU! (what a terrible work ethic) Honesty & Integrity mean NOTHING HERE. These guys were VERY PUSH & SNEAKY, and it worked. They got one over on me! (what a terrible work ethic) Honesty & Integrity mean NOTHING HERE. These guys were VERY PUSH & SNEAKY, and it worked. They got one over on me! I told them I have a pre approval letter and will finance with my Credit Union. I asked for: 1. Unsigned Bill of Sale (for Credit Union) 2. Dealer Plate - so I could take vehicle for an inspection, then bring back check to purchase vehicle or return if inspection fails. I was told: 1. We cannot give you a Bill of Sale, then the vehicle is yours. - Again I asked for a written quote or something w/the numbers. Otherwise, my credit union Cannot approve the loan without knowing the details of the vehicle and price - Now, I had two of them coming at me, spinning me in circles. 2. Again, I was told they could not do this and that They would need to run my credit for financing with Toyota For me to take the vehicle (They never made it clear that I would be taking the vehicle that I was purchasing, not them lending me the vehicle with the dealer plates for inspection as I was under the assumption that we were doing . 3. Next, they had to work me to get insurance coverage for the vehicle in order for me to take the vehicle (me not realizing they were not giving me the car to inspect it. They were working (little by little) a final sale and securing it with the Toyota financing in case my financing falls through they have me approved & signed w/Toyota financing (securing their sale one shady way or another). - They assured me that all dealerships are REQUIRED to do this practice, Regardless of how you pay (Cash, Check, or Finance). Yeah, now I get it… these guys do this so either way, if you can’t get financing on your own, they just got you to sign financing with Toyota & you just bought a car!!! - I don’t know how these people can look you in the face and straight up scam you! - My faith in humanity is drained! - I will say my prayers at night and ask that these so called men will reap what they sow. - And hopefully, you’ll think of me when you’re getting the Karma you deserve. BUYER BEWARE More

Report | Print

I wish I had waited to write my review before I came home and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I r and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I realized that our finance person had misled us to believing we were signing off on the included oil changes that Toyota offers to new customers only to find out he had actually added on over 9,000 worth of warranties, tire coverage, and other charges. He charged us over $600 for vin tags, something you can opt out of. He charged us another $300 for added warranties on theft insurance that he blatantly lied about and said it would be "turned off" if we didn't sign it. I have that on tape. He made us drive three and a half hours back to resign a new contract and would not give us a copy of the original contract or void it. I tentatively believe we were able to get the warranties off. Then they told us that it would take 60-90 days for them to get us new plates from our DMV because we are out of state. The Wisconsin DMV said it would be 4-6 weeks. That means they are holding onto the paperwork for some reason. Please do not buy from this dealership. I cannot tell you how awful this experience has been. I have bought 6 Toyotas from four other dealerships and I have never been treated like this before. PLEASE AVOID THIS DEALERSHIP!!! More

Report | Print

The salesman who helped me, Moe Jahanban was the best. Knowledgeable and helpful, made sure I was happy with everything. Will be back after this lease is over! Will tell anyone looking for a car to see Mo Knowledgeable and helpful, made sure I was happy with everything. Will be back after this lease is over! Will tell anyone looking for a car to see Moe. More

Report | Print

Moe was terrific in helping me to find the perfect vehicle for my budget and needs. He made the process easy and enjoyable! vehicle for my budget and needs. He made the process easy and enjoyable! More

Report | Print

Moby, thanks for assisting me with the sale, you were very helpful! Kal, you made the financing experience a little easier & Jimmy topped it off with the Great service!! Overall, ALL of the employees very helpful! Kal, you made the financing experience a little easier & Jimmy topped it off with the Great service!! Overall, ALL of the employees that I came in contact with were outstanding!! When I returned to pick up my car, it felt like I was on the cast of Cheers, everybody knew my name! 😊 Nice Job everyone!! More

Report | Print

Even though I live an hour away from this dealership, I highly recommend going here, due to the fact of the hospitality they have. My salesman James is wonderful and personable to work with when buying a v highly recommend going here, due to the fact of the hospitality they have. My salesman James is wonderful and personable to work with when buying a vehicle, and was willing to accommodate my wants/needs when it comes to numbers I am comfortable with before making the deal. A lot of dealerships and salesmen I had experienced in the past, just want to try to make a quick sale, and not work with you. James and his manager David, worked with me on how we can get where I was comfortable with my monthly payments. I highly recommend buying a vehicle here if you are looking for a great experience and wanting to be heard and put first! More

Report | Print

Moby has made our experience amazing at Elgin Toyota. He made sure to check all of our boxes and worked diligently to ensure my family got exactly what they were looking for. Moby goes above and beyond f He made sure to check all of our boxes and worked diligently to ensure my family got exactly what they were looking for. Moby goes above and beyond for his clients and treats them like family. Moby’s attention to detail and work ethic are amazing. Every Car Sales Person should be like Moby. More

Report | Print

Mint was awesome! Super helpful and very professional! Returned every call. Answered every quest and if he was unsure, he found out right away. Super helpful and very professional! Returned every call. Answered every quest and if he was unsure, he found out right away. More

Report | Print