Kimberly Lewis | Page 3

Katie March was my service advisor. She was very professional, polite and knowledgeable. This was my 2nd time Ms. March was my service advisor. The 2nd time was as the first, profession She was very professional, polite and knowledgeable. This was my 2nd time Ms. March was my service advisor. The 2nd time was as the first, professional, polite and knowledgeable. I’ve been taking my Durangos to this dealership for several years. Please don’t change a thing, great service. More

by NPALLITTO Verified Customer Verified Customer

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The service department takes too long to acknowledge new costumers because they are too busy chatting away with other employees. Also, when we ask to give a call back when there’s a rental available, they d costumers because they are too busy chatting away with other employees. Also, when we ask to give a call back when there’s a rental available, they didn’t bother calling back after a couple of days to ensure the customer that they didn’t forget them. It’s all highly inconvenient and the department is lacking common sense and etiquette. More

by nykocruz Verified Customer Verified Customer

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Love the people, love the place , love the service, love the coffee, miss the snacks. the coffee, miss the snacks. More

by RACHCLERMONT Verified Customer Verified Customer

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The day I bought my truck the detailing department took too long to get it ready for me and the same with the service department when I dropped it of for a check engine and tire pressure sensor light bein too long to get it ready for me and the same with the service department when I dropped it of for a check engine and tire pressure sensor light being on More

by timmyjjr2016 Verified Customer Verified Customer

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Kimberly is awesome. Explained every thing in detail about my service all the way. Although the mechanic that did my oil change did not send me the video I was told I w Explained every thing in detail about my service all the way. Although the mechanic that did my oil change did not send me the video I was told I would receive showing me that he went through the fluids, my hood was not shut all the way and the hood latches were put on backwards. This is not the first time. Grease was on my door. Very careless with my car. If I didn’t have free Oil changes I would not be using this garage. I’ve had nothing but problems with the manager Mike who talks to me like I am dumb. And because of the service I receive from the mechanics. I refuse to have my car (what they call washed) because it’s just sprayed and makes it look terrible. One time my tires were not rotated and they said they did. How can I trust my oil is really being changed? I take very good care of my car and when I have to ring it in for service I get very anxious bringing it to this garage. I will be taking somewhere else when my free oil changes are used. More

by purplppletr Verified Customer Verified Customer

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Kimberly was absolutely amazing and kept me abreast of the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to t the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to the repair, took a shorter time then I thought would be necessary for such a fix and I am grateful to the mechanic/ mechanics who worked on my Rubicon. Such service and attentiveness to the customer is certainly indicative of Kimberly’s resolve to see that the customer is updated regularly, that there is competent mechanics, and that the service department in general is overseen by an excellent Manager. This dealership has it all. Thank you so much!!! More

by gcarrolld Verified Customer Verified Customer

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The service on my vehicle was fine, but I had a bag of 20 dollars in quarters in my car which one of your employees took. I know I should have taken it out before having service done, but I forgot. Also m 20 dollars in quarters in my car which one of your employees took. I know I should have taken it out before having service done, but I forgot. Also my bill was supposed to have been paid with my points but Kimberly Lewis forgot to do that and I was billed for it on my card. This was not a very nice experience for this visit to your service department. More

by olsontoni Verified Customer Verified Customer

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The problem was addressed but still not fixed have to go back again which is an inconvenience back again which is an inconvenience More

by BELLENTO Verified Customer Verified Customer

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Everyone was most certainly polite and courteous. It seemed to me that all concerned were not on the same page. There were other issues, but what is done is done. Should I need service in the future It seemed to me that all concerned were not on the same page. There were other issues, but what is done is done. Should I need service in the future I will definitely ask more concise questions seeking concise answers. More

by 1mracdc Verified Customer Verified Customer

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What needed to be done was changed . However, they solved the problem. At least I know my issues. However, they solved the problem. At least I know my issues. More

by darlene Verified Customer Verified Customer

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