Klaus de Paz

Everyone was very helpful, great customer service. Klaus was excellent! He answered all my questions and explained certain technical processes regarding my using specific features in my car. He also Klaus was excellent! He answered all my questions and explained certain technical processes regarding my using specific features in my car. He also got me a very quick service appointment and was able to get me quickly taken care of when I arrived for my appointment Great service experience! More

by WONDERWOMAN424 Verified Customer Verified Customer

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What a service we received! It started with Ignacio who helped with the issue, he is so knowledgable, kind and knows how to take care of things. Then we had a pleasure meeting L It started with Ignacio who helped with the issue, he is so knowledgable, kind and knows how to take care of things. Then we had a pleasure meeting Lily who greets customers and guide, exceptionally helpful. And afterwards Klaus who made things happen. We are grateful for all the efficiency, kindness, thoughtful approach and excellent service. More

by KS Verified Customer Verified Customer

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Klaus in the service dept is great. He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in serv He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in service really is helpful and cool too. And Francisco is my go-to salesperson. Very knowledgeable and fun to work with every time my lease is due. More

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Very personable professional group! And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. More

by JENNIFER@GIERSBROOK.COM Verified Customer Verified Customer

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Klaus was a very professional advisor and happy with his service.I Will come again. service.I Will come again. More

by KENRA0609 Verified Customer Verified Customer

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Very warm and welcome greeting every time I arrive. Staff is knowledgeable and always offers transportation if needed. Staff is knowledgeable and always offers transportation if needed. More

by PADILLAQ72 Verified Customer Verified Customer

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The service here was great - I was having issues because I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to was very friendly, and Klaus was kind enough to apply a discount on the new floor mats I decided to purchase while they had my car. More

by LD Verified Customer Verified Customer

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They were very friendly, greeted me immediately upon arrival, and fast tracked my service because they knew I was waiting onsite. arrival, and fast tracked my service because they knew I was waiting onsite. More

by AMANDA Verified Customer Verified Customer

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Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More

by COLORBYJOSHUA Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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