Kraig Westberg | Page 2

The service department is the best, they listened and were professional yet like family I can't say enough of them, thanks again, my wife is in love with her jeep again. were professional yet like family I can't say enough of them, thanks again, my wife is in love with her jeep again. More

by PACIFICRIMEXC Verified Customer Verified Customer

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all in all they were great, we had just ran into a few problems with getting are jeep fixed, But they made it right in the end. problems with getting are jeep fixed, But they made it right in the end. More

by LEOSEXCAVATING Verified Customer Verified Customer

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Worst service ever, I will not be returning. I had to call for updates. They told me my parts where in and scheduled my appointment. I show up for my appointment and not all the parts are in. My I had to call for updates. They told me my parts where in and scheduled my appointment. I show up for my appointment and not all the parts are in. My repair takes more than a week, without a courtesy car offered. More

by AFANDTS Verified Customer Verified Customer

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They’ve gone above and beyond to make sure we were completely happy with our service. completely happy with our service. More

by dave@davef.org Verified Customer Verified Customer

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They don’t respect the guarantee very bad service they just want your money they don’t care about good service just want your money they don’t care about good service More

by AGONZALEZ201273 Verified Customer Verified Customer

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I was without my truck for 2. 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wa 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wait 3 more weeks just for the correct photos to be sent. This has by far been my worst experience at any dealership/shop and I will never be coming back or recommending Newberg dodge to anyone I know. More

by joe.d.carpenter28 Verified Customer Verified Customer

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Worst Experience of a Lifetime! I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I was told I had to due to a clause in my extended warranty. I don’t even know why they call it a “service department”; it should be the anti-service department. They worked harder at finding ways to not service my vehicle as it took over 2 months to get a simple repair completed. I initially took my vehicle in for a required 2-day diagnosis, even though the issue was obvious and could be identified in minutes. I was promised an update by end of business on day 1, which I never got. I was without the truck for 4 days over the weekend. I called on Monday after the weekend and was told that the repair would be over $1,000. They hadn’t even looked at the extended warranty coverage, even after I left them with a copy of the contract. There was a compete disconnect as the service advisor I spoke with was unaware there was an extended warranty. I arranged to pick up the vehicle that afternoon with the reassurance that they would process the claim through the extended warranty provider and call me when the part was available. I was told it would be about 2 weeks to get the part, but may take slightly longer due to labor strikes. Additionally, when I picked up my vehicle I noticed that it had not even been moved from the parking spot where I left it. It was left unlocked, and smelled like cigarette smoke inside. After not getting any updates for 3 weeks I tried calling. It took 4 days of repeated calling before I finally got a call back from the service manager. I was told my warranty claim was denied, but he could not tell me why. He hadn’t even bothered to find out and tried to push that burden off on me. After some investigation on my part it turns out they NEVER FILED A WARRANTY CLAIM! As a result, I had to bring the truck in a second time so the manager could look at it. I never got an apology or an explanation. The only thing the manager could tell me was that the service advisor assigned to my vehicle no longer worked for the dealership and that he couldn’t do anything about what happened in the past. The service manager assured me that the claim was submitted and the part was on order. Once again I didn’t hear anything from the dealership for another 3 weeks so I had to call to see if the part was in yet. It took 2 days to get a return phone call and surprise surprise the part was in and they were ready to schedule the repair. (Who knows how long the part had been waiting before I had to call and check.) As a customer there’s nothing more frustrating than a lack of communication and not being able to get a hold of a service advisor. I’ve never had anyone at the dealership actually answer the phone. Every time you’re routed to a call center that services all the Lanphere dealerships. More than half the time the call center won’t even answer and your forced to just leave a message. I even tried reaching out to the GM via the link on the website, no response! I will never bring my vehicle back to Bob Lanphere’s Newberg JRCD, and would advise anyone to avoid this dealership. I have no trust in their service staff and the complete and utter lack of customer service is atrocious. More

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I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. The replaced non OEM parts for OEM ones, even though my vehicle was now out of warranty. (initial repair done under warranty) To top it off, they did it in 1 day less than anticipated. Thanks Omar, Kraig and service team. More

by WATSON.ROBIN Verified Customer Verified Customer

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Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More

by nicole.e.cacialli Verified Customer Verified Customer

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At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find out they did the service I denied anyway. There was zero attempt to make this right and the sales manager even laughed on the phone and said "he signed it, he pays for it". Before Christmas this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was never any attempt to make anything right, offer any discount or try and figure out a plan moving forward. All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were x y abd z but at the end of the day, there is a reason they lost multiple customers because of this. More

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