Kristin Petersen

I came in for an oil change and other services, and as always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now thi always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now this has become a Ford issue. I would hope that in the future, when a recall is called for, there is more consideration taken whether or not the recall part is in stock and can be replaced before arbitrarily removing a piece. I am not happy that I have a piece of tape now protecting my car but it is what it is. Overall though, I was happy with this experience. More

by btexpress1198 Verified Customer Verified Customer

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With all honesty Austin Ford has been by far the best dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every ti dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every time. I put my trust into them with zero worries, once I'm back on the road. Sales to Finance to Service TO Managment staff are all great. I wish i could find more kind words to say to this Team. If you need anything. TRUST AUSTIN FORD. I always have. My wheels roll because of their hard work and dedication. Thank you ALL!!!! More

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I have always had really good experiences at this dealership. The staff are friendly, fast and thorough. When I was paying this last visit, there was an elderly gentleman paying before me. It was tak dealership. The staff are friendly, fast and thorough. When I was paying this last visit, there was an elderly gentleman paying before me. It was taking a long time because he had a lot of questions. The staff person was so kind, patient and conscientious in answering all his questions. It was really great to see. This is a super place! More

by dave Verified Customer Verified Customer

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Very nice people to work with, addressed issues with transmission very quickly with out any problems transmission very quickly with out any problems More

by DC_TROM Verified Customer Verified Customer

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Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused to help with warranty coverage. Ford is all around a BAD COMPANY! More

by NO23 Verified Customer Verified Customer

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The experience was very good and the vehicle was fixed as promised. Everyone was very professional. promised. Everyone was very professional. More

by matt.penkava Verified Customer Verified Customer

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Daniel Made sure paperwork was left for coworkers to complete the work while on vacation. complete the work while on vacation. More

by SRSEVERSON Verified Customer Verified Customer

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Dealership is great. Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon Mopar & Stellantis products are garbage and I can’t wait to get rid of my Ram someday soon More

by ryan_huinker Verified Customer Verified Customer

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Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More

by mmerritt1 Verified Customer Verified Customer

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Kristin did a great job narrowing down tire options for my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve my truck. She and Doug did a great job helping me select and schedule my appointment. Always a pleasure to work with the service department. Steve Moline, our salesperson, always checks on us as well. Great place to buy a vehicle. More

by dewey.schara Verified Customer Verified Customer

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