Kyle Kreuziger | Page 2

Non responsive to my needs and could not get a strait answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minut answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minutes and they would send a car to pick me up. Had to call them back the next day to find out what happened. Scheduled to pick it up after work that day. Called to have pick up and Tom said he would send a car but I would not be able to leave with my vehicle due to them closing. I asked for a manager and Tom said there was not a manager on duty. I then asked for the general manager. I was transferred to Mickey. I explained to him how poorly I was treated by the experience and how I was disrespected by Tom. He immediately apologized for what happened and sent a driver to pick me up. I was able to get my vehicle, he apologized again and said thank you. I told Mickey that if the dealership was going to be able to keep my business, it would be due to him and his efforts to get me back in my vehicle. I am still waiting for a call from someone to see if I am important enough as a customer to make an effort to keep my business. More

Helpful 0

Report | Print

We were called in for a recall repair- two hours after we brought our car in they came to the waiting area to tell us that they don’t have all the parts. Help me understand? brought our car in they came to the waiting area to tell us that they don’t have all the parts. Help me understand? More

Helpful 0

Report | Print

Professional provided great service. Explained what was done to the car and explained future service on the car. Explained what was done to the car and explained future service on the car. More

Helpful 0

Report | Print

It’s a pleasure to have the service team caring for my car, exceptional service car, exceptional service More

Helpful 0

Report | Print

Worked with Josh and Frankie! Would highly recommend this dealership for anyone looking for a JEEP, DODGE, CHRYSLER OR RAM. Second vehicle I bought from here worth a visit! Would highly recommend this dealership for anyone looking for a JEEP, DODGE, CHRYSLER OR RAM. Second vehicle I bought from here worth a visit! More

Helpful 0

Report | Print

Great service and customer service also and fast work and on time and very punctual on time and very punctual More

Helpful 0

Report | Print

The service technician was was good, answered all my questions, and took care of us. Experience was a very good one. questions, and took care of us. Experience was a very good one. More

Helpful 0

Report | Print

Dealing with Larry H Miller in Surprise, Az has alway provided great service to me. provided great service to me. More

Helpful 0

Report | Print

Everything went smoothly when I came in for my oil change. Glad I bought my Jeep from them. change. Glad I bought my Jeep from them. More

Helpful 0

Report | Print

Kyle does a good job taking care of my needs always good service from the guys service from the guys More

Helpful 0

Report | Print