Kyle Penn

This dealership by far is one of the worst dealerships I have bought from. Worst than duval ford, and that is saying a lot. Upon buying a vehicle I agreed to purchase a car in return for some things being f have bought from. Worst than duval ford, and that is saying a lot. Upon buying a vehicle I agreed to purchase a car in return for some things being fixed. The salesman Kyle let me know that I was to contact him if I ever need anything or have any issues. Upon contacting him for the agreed issue to be fixed, he ignored me, lied to me, fabricated things I said (when I have proof) and told me things were being handled even tho that was not the case. Once I was finally able to get them to hold up their end of the contract a multitude of issues arise. First drop off…they just fixed the recalls (missing two of the issues it was even there for) I could’ve done the recalls myself. The second drop off that was suppose to be a 48 hr job (according to Kyle who isn’t truthful) turned into a week+. The issue had been repaired, but it was repaired horrendously with things warped and they bent/broke my license plate and frame. Once we spoke about the issue the salesman Kyle proceeded to talk crap and ultimately degrade us for point out every little issue….i am sorry I just spent $40,000+ on a vehicle that has come back with more issues that it originally had? I highly recommend not wasting your time with this horrendous and unprofessional dealership. There cars are nice but that does mean a thing when you end up with a more busted car than before. I will say the man in the service department Deter who has been helping us has done nothing but try to figure out the issues and keep me informed. I am grateful for him and he has done everything he could. However, the rest of the people aren’t great. More

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Angel at Hanania Acura at Orange Park was amazing and made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. More

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I love this car. It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typi It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typical weird high pressure sales people you think of. It's a dealership that focuses on new vehicles while acting like a used car sales lot. Took them almost the entire 30 days to pay off my vehicle. No communication the entire time, had to make another payment on the trade in they bought. I'm sure I'll be compensated. I wasn't happy with the price I paid nor the extras I had no interest in that they didn't discuss with me. I drove 250 miles to come see this car and for the most part they twittled their thumbs till the last second when it was getting late and then rushed me through all the paperwork. Happy I got the car just felt dirty. More

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