Acura of Orange Park

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Acura of Orange Park:
I took my 1997 Honda Accord LX to this dealership and was impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintained Acura RSX as a loaner car. The service representative provided me with appropriate recommendations. My enthusiasm for the quality of work by this dealership is slightly reduced because (1) they did not fix a minor cosmetic blemish I requested, although they held the car for a week; (2) they were supposed to perform an oil change and did not; (3) my "check engine" light came on the day after they returned the car to me, and I had to bring the car back to them to check out the problem. These criticisms aside, I am quite happy with the quality of service provided by this dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Orange Park:
The Internet sales department, esp Marvin Tucker, are the best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right away. Everything went smoothly with the transaction and it would have been a great end to the story, but there is more. <br>While I was buying the 05 TL, My 02 TL was put into the service department for it's 35,000 mile checkup and a service guy had an accident with it that damaged the entire left side. They did repair it, but I never got a &quot;sorry&quot; or even a call from the &quot;big boss&quot; nor any type of compensation to the fact that I'll never be able to get full value from it if I sell it. The rear door lets air and noise in, Nor did I get any documentation on the 35,000 inspection. (they did not charge me, as if I were to pay). I still had to pay for the shipping of my car they dammaged since the 05 was going to be shipped, but I had to drive that off the lot.<br><br>Sales was the greatest, Service should have been good, but when their tech wrecks your car, It really dosen't matter how good they are.<br><br>Overall I would say, Buy from them and cross your finger with the service personnel.

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