Kyle Smith | Page 2

Directed towards the service dept, wife purchased a 2016 GTI certified pre owned and has only had it for 6 months and it’s been in the shop over 11 times in the last 6 months. She’s out over a grand worth o GTI certified pre owned and has only had it for 6 months and it’s been in the shop over 11 times in the last 6 months. She’s out over a grand worth of her own money to ensure her car runs right, Kyle the service manager is very rude and very condescending, they tell her they can not fix the problem or diagnose it properly. I have sold cars for 5 years and have never seen a service dept as unprofessional and not willing to help out a soon to be mother as much as them. They overcharge for all parts and labor and blatantly do not care about customer service. Eric is the only one who actually has TRIED to help us. The rest of the service drive literally drive us away. Me and my wife who both own Volkswagen will never purchase or service another car with you guys again. More

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I didn't have an appointment, Service Dept was very busy, but Kyle S got the job done for me! The circumstances were stressful when my car got there via a tow truck. but Kyle S got the job done for me! The circumstances were stressful when my car got there via a tow truck. More

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Had to change my service time the day before; they did it with no problem. Met promptly when I arrived, check in was quick and efficient. Suggested additional service, I declined. Felt no pressure to have with no problem. Met promptly when I arrived, check in was quick and efficient. Suggested additional service, I declined. Felt no pressure to have it done at that time. Asked if I wanted the car cleaned, I didn’t. Nice point to make , nothing was done without asking me first. Service was completed very quickly and I was on my way. Please note to any readers, this is a big improvement since I was at this dealership some time ago. If they maintain this level of service I highly recommend them. More

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My experience was wonderful. I was kept well informed throughout the process. There was some trouble with my after market insurance and the service department dealt with the situation very professionally throughout the process. There was some trouble with my after market insurance and the service department dealt with the situation very professionally. More

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They are professional, explain everything before they start the work, and don’t over charge you! They treat you like your choice to go there is appreciated! start the work, and don’t over charge you! They treat you like your choice to go there is appreciated! More

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Express Car Care Service I'm guaranteed fast, efficient, and professional customer care On every visit for preventative maintenance. I would definitely recommend this dealersh I'm guaranteed fast, efficient, and professional customer care On every visit for preventative maintenance. I would definitely recommend this dealership for service and to purchase a vehicle. More

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I been to your location few time n I been so dissatisfied with your service n advisers but this last time I worked with Kyle n I was impressed with him I believe he knew what to do n made my service great lo with your service n advisers but this last time I worked with Kyle n I was impressed with him I believe he knew what to do n made my service great love his attention about my concern wish you can employ more people as him More

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Thanks to all dealer team, and a special mention to Barbara, she always makes a great customer service, and is one of the reason I back to service... Barbara, she always makes a great customer service, and is one of the reason I back to service... More

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Kyle was very thorough, explained everything in details but was fast about it. He had gloves in which is very important nowadays and my car was disinfected. but was fast about it. He had gloves in which is very important nowadays and my car was disinfected. More

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Very efficient service and courteous staff. Very pleased with the quality of service they do. Not pushy but they make recommendations of what’s needed with the quality of service they do. Not pushy but they make recommendations of what’s needed More

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