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Kylie Lima
Kylie Lima at Dick’s CJDR of Wilsonville

Kylie Lima

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.3
61 Reviews

Languages Spoken

English English

4.3

61 Reviews

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61 Reviews of Kylie Lima

April 04, 2025

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Employee Rating

Did not meet me in the service drive. Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my More

by CROOKSTIR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Austin

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Apr 07, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. We understand your experience regarding the service drive and key fob diagnosis at Dick's Chrysler Jeep Dodge of Wilsonville. It's important for us to uphold high standards for our customers. We will reach out to you soon to address your concerns and work towards a resolution. Your feedback is invaluable in helping us improve. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 03, 2025

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I was totally Satisfied with how I was treated and of what the Jeep needed to repair it and how well I was informed More

by drood0
Service Price Transparency
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Recommend Dealer
Yes
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Apr 04, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you were totally satisfied with your experience and how we informed you about your Jeep's repair needs. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide excellent service, and it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 30, 2025

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The service provided was great. Kylie did a great job of scheduling and overseeing the repairs. Tyler performed the repairs and the quality of the repairs were exceptional. I highly More

by kevin_king1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Austin

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Mar 30, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We truly appreciate your kind words about Kylie and Tyler's exceptional service at Dick's Chrysler Jeep Dodge of Wilsonville. We're thrilled to hear that you were satisfied with the scheduling and quality of the repairs. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 22, 2025

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Staff was friendly and communicated well. They had the software recall program crash while I was waiting. Provided me with a free rental for hassle. Good experience overall. More

by MSIGARI
Service Price Transparency
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Recommend Dealer
Yes
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March 12, 2025

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Very friendly. Service was excellent and completed in a timely manner. Service department was very clean and organized. More

by gordondulee
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Recommend Dealer
Yes
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Mar 12, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your review, Gordon! We appreciate your kind words about the friendly staff and excellent service here at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you found our service department clean and organized. We look forward to providing you with great service again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 04, 2025

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I’d have given 5 stars without question, but my new cabin filter smells strongly like lysol or toilet bowl cleaner. I’m hoping it’s just a “new” smell and fades on its own over time. may call the dealership More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felicia Langford

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Mar 07, 2025

Dick’s CJDR of Wilsonville responded

Thank you, John, for your feedback regarding the cabin filter smell in your vehicle. We understand your concern and appreciate you bringing it to our attention. It is important to us that your experience with Dick's Chrysler Jeep Dodge of Wilsonville is a positive one. We will reach out soon to address your concerns and ensure a resolution. Thank you for your patience! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 03, 2025

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Everyone is very polite, friendly, interested. Highly recommend! Very nice selection of vehicles to get a look at to make a decision. More

by dkbangert
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Recommend Dealer
Yes

Other Employees Tagged: Michael Johnston, Luis Vallejo, Christian Walls

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Mar 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Dick's Chrysler Jeep Dodge of Wilsonville polite and friendly. It’s great to know you appreciated our selection of vehicles as well. We hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 26, 2025

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Outstanding support from Kylie Lima. Great job keeping me informed . Needs a promotion. Thank you very much More

by joeandana.anderson
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Recommend Dealer
Yes
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Feb 27, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear that you received outstanding support from Kylie at Dick's Chrysler Jeep Dodge of Wilsonville. It's always our goal to keep our customers informed and satisfied. We'll be sure to share your feedback with Kylie. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 20, 2025

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Very pleasant experience with the service provided and with the service rep Kylie Lima. She was very helpful throughout the process, friendly, polite, and very helpful with all the questions I had relate More

by JW
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Recommend Dealer
Yes
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Feb 21, 2025

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant experience with our service and that Kylie Lima was able to assist you so effectively. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide top-notch service and it's great to know that we met your expectations. We look forward to helping you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 13, 2025

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Will not come back! !! Did absolutely nothing to help me but charge me over $200 for nothing. Absolutely horrible customerservice👎🏻👎🏻 More

by kimberliwhitlow
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Feb 14, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Kimberli. We appreciate your feedback and would like to understand more about your situation to address your concerns. Please reach out to us directly at Dick's Chrysler Jeep Dodge of Wilsonville so we can discuss this further. Your satisfaction is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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