Lai-ce Shum | Page 3

A Dealership You Can Trust From the sales to the service department, all of the employees seem very well trained to go above and beyond when it comes to ensuring quality custome From the sales to the service department, all of the employees seem very well trained to go above and beyond when it comes to ensuring quality customer service. It's clear that to me that Carson Nissan has their objectives very clear and they deliver what they promise. Much success and best wishes to all. Keep up the excellent work! More

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I feel like I've been scammed I have contacted several people since purchasing the vehicle but of course, no one reaches out to me or returns my calls or emails since the vehicle h I have contacted several people since purchasing the vehicle but of course, no one reaches out to me or returns my calls or emails since the vehicle has been sold. I was told I'd get help refinancing after 1 year but that hasn't happened nor does the finance company report the payments to the credit bureaus. I was told that even with my credit, they'll sell me the car at $10k and I have proof. But when I went in, they bumped up the price 2x and it was more than $13k. I've been working in the same industry so I know how things go. Unfortunately this dealer is just like the rest. Take your money by giving false info and promises and make your life miserable. More

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Never Ending Great Service The Customer service was amazing. I initially spoke with Lai-Ce online and she was very accommodating with my work schedule. Upon arriving, she introd The Customer service was amazing. I initially spoke with Lai-Ce online and she was very accommodating with my work schedule. Upon arriving, she introduced herself and insured me that her sales representative Ray would help me and answer any questions. He was very helpful and informative. I did not feel rushed during the entire process and everyone I came in contact with was friendly and helpful.Jan Josef worked within my budget and I got a great deal. I would recommend this dealer to anyone looking to get a new or used car. Even after the purchase, Lai-Ce encouraged me to email her is I had any questions or concerns with the vehicle. That is going the extra mile. I really appreciate her customer service. Thanks Everyone!! More

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Amazing Customer Service I've bought 6 cars in my life and this was by far the best experience I've ever had with a dealership. Lai-Ce & Eugene helped buy my 2017 Nissan 2.5 S I've bought 6 cars in my life and this was by far the best experience I've ever had with a dealership. Lai-Ce & Eugene helped buy my 2017 Nissan 2.5 SR. They were very responsive and paid attention to details to what I was looking for. I made my appointment and was attended to right away. The car was parked right in front when I arrived. Ready for my test drive. Eugene explained all the small but very important details that the car offered. Everything was done so efficient that I was driving out with my car in less than 2 hours! Now that's fast. I highly recommend this dealership because they have the best employees that put customer satisfaction first! More

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Great experience in Carson Lai-Ce was a pleasure to deal with. She and the Carson team got me in and out of the dealership at a great price in a great car. Lai-Ce was a pleasure to deal with. She and the Carson team got me in and out of the dealership at a great price in a great car. More

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Great experience This was one of the best car buying experiences I've ever had and I've been buying cars since 1973. Andrew Contreras , my sales person was very helpfu This was one of the best car buying experiences I've ever had and I've been buying cars since 1973. Andrew Contreras , my sales person was very helpful in helping me find the vehicle I was looking for. Peter Lee was just great a pleasure to work with. He tries his absolute best to find you a car within your price range. I also appreciate Laice, you're the best!!! I would highly recommend this dealership to my family and friends. In fact I've been talking about them ever since I purchased my car on October 4th 2017. May God continue to bless your dealership and may you continue to prosper and have great success! More

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First time buyer: Amazing Service and Workers!! I had the pleasure of working with Lai-ce, along with sales managers Jorge and Vic. Very straight forward, knowledgeable, and informative. All the sal I had the pleasure of working with Lai-ce, along with sales managers Jorge and Vic. Very straight forward, knowledgeable, and informative. All the salesmen were very welcoming and made this experience unforgettable. Thank you everyone for everything! More

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Very Satisfied leasee of a brand new 2017 Nissan Sentra The process was quick and easy. Nissan of Carson gave me an opportunity to lease a vehicle from them even though there are various areas on my credit The process was quick and easy. Nissan of Carson gave me an opportunity to lease a vehicle from them even though there are various areas on my credit report that needs improvement. Lei-Ce had great follow through on all of the logistics from the initial contact to the purchase and the finally the finances related to the purchase. I felt appreciated and respected as a customer and would highly recommend this this dealership for anyone but especially for those in need of a reliable vehicle but having credit that isn't stellar. They even added additional rebates to help me out with my monthly payment. Thank you Lei-Ce for all of your hard work! :) More

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Great friendly sales team, huge selection, the best prices Hello All, I had been taking my car to Carson Nissan ('09 Altima) for several years, when it came time for a new ride I did a ton of research and sti Hello All, I had been taking my car to Carson Nissan ('09 Altima) for several years, when it came time for a new ride I did a ton of research and still ended up back at Carson. I was originally looking at a certified pre-owned Altima because I wanted the extended warranty. I ended up in a new Altima SV with the 72mo/100k warranty for about $50 more a month over the used vehicle (which was still very cheap)! Thank you to Lai-ce and JJ for everything and to Jaime in finance for getting me a lower rate than my bank pre-approval! Also, for what it's worth the service department is amazing. They always took care of my '09 and were very open and truthful about my repairs and warranty work. Roy is an awesome manager and I've always had great experiences with Chris & Christina! More

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Great Experience! The best car buying experience and dealership. Great costumer service and very friendly employees. Everyone cared and made sure that I was taken care The best car buying experience and dealership. Great costumer service and very friendly employees. Everyone cared and made sure that I was taken care of. I came in to trade in another Nissan that I had and everyone was so accommodating and worked to make the deal happen. I do truly appreciate every single person that worked with me for taking their time and making sure I had a great experience. I would gladly recommend Carson Nissan to family, friends and and anyone who asked. More

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