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Lake Mills
Lake Mills at Landers Toyota NWA
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Lake Mills

Service

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.7
439 Reviews
4.7

439 Reviews

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439 Reviews of Lake Mills

December 09, 2023

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Employee Rating

Outstanding Service, great people to work with will get you the best deal possible. AWESOME More

by SHAWNSTOVALL2001
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Valdez, Brian Dameron

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Dec 11, 2023

Landers Toyota NWA responded

Thank you for the five-star review, Shawn! We're so glad you enjoyed working with our team and that they could help you find the perfect vehicle. Congratulations!

December 06, 2023

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The wrong part was received, and I had to wait a second day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especia More

by Edgeworth
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 07, 2023

Landers Toyota NWA responded

Your feedback is very important to us, so thank you for taking the time to write this review. Our goal is to always provide an exceptional experience and top-notch customer service — we’re sorry to hear that you were not satisfied with your recent visit, especially the car wash issue as that should have happened automatically. We will contact you directly, as well. We hope you will give us the opportunity to earn back your trust and deliver the five-star service you deserve."

December 03, 2023

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Employee Rating

Lake Mills seemed knowledgeable. I just wish the fix for my low tire pressure indicator light coming on, had been more affordable. More

by tboz700
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2023

Landers Toyota NWA responded

We appreciate the five star review, tboz700! We're happy to hear that Lake made the experience quick and easy. Be sure to check out our online service coupons for your next visit!

November 25, 2023

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Service techs are very helpful lounge areas very comfortable and clean, great location. Timely service. More

by gamabear
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Guiterez

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Nov 27, 2023

Landers Toyota NWA responded

We appreciate your review, gamabear! We're so happy you enjoyed our dealership and our service team. Come see us again anytime!

November 22, 2023

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I had my 10,000 mile service completed and also required a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs. More

by MSILVERS1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Guiterez, Chris Johnson, Tim Doran

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Nov 27, 2023

Landers Toyota NWA responded

Thank you for writing this review, MSILVERS1200! It thrills us to hear about your wonderful experience with our service team. It's our pleasure to care for your vehicle, and we hope to see you again for your next appointment!

November 21, 2023

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We have been very pleased with this dealership. Great customer service with everything going smoothly. More

by jarook
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2023

Landers Toyota NWA responded

We're glad to hear it, jarook! It's our pleasure to take care of your vehicle and make each visit a breeze. We appreciate your business and look forward to seeing you next time!

November 07, 2023

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Employee Rating

Didn't address tire sensor like i asked just turned it off and didn't check anything but the pressure. No point in the sensor or toyota care More

by dogwrestler72756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2023

Landers Toyota NWA responded

Thank you for taking the time to share your feedback with us. We greatly value your business, and addressing these issues is very important to us. Please contact our Service Director Shawn Wells at shawn.wells@landerscorp.com to discuss your experience in more detail. We would love to serve you better moving forward. Thank you.

November 07, 2023

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Employee Rating

Chris solved my problem and fixed the vehicle. I would use him again. I have to keep typing to get to the word total for this review. I was happy. More

by Jason P.
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnson, Jason Jones

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Nov 08, 2023

Landers Toyota NWA responded

Jason, thank you so much for the review! We truly appreciate the kind words as well as your business. We're so happy to hear that you had a pleasant experience during your last visit to our dealership with our service department. Please do not hesitate to reach out if there's anything we can do for you in the future!

November 03, 2023

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Employee Rating

Everyone at the dealership is always friendly. The service folks are incredibly patient and helpful. More

by lmackin64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Zecena, Johnny Guiterez , Adrian Argueta is delightful!

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Nov 06, 2023

Landers Toyota NWA responded

Hi, lmackin64! We appreciate this thoughtful review so much. We're happy to hear our team has provided you with consistently excellent service. We look forward to seeing you next time!

November 03, 2023

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Employee Rating

My advisor was very polite and kind. Would definitely be coming back for more of my services. More

by Willy191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Guiterez

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Nov 06, 2023

Landers Toyota NWA responded

We look forward to serving you again, Willy! Thank you for leaving a five-star review and thank you for choosing Landers Toyota NWA. We are always happy to provide fast and friendly service!

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