42 Reviews
Write a Review42 Reviews of Lana Garceau
November 19, 2025
Lemons 🍋 Lemons 🍋! Don’t buy a car from this place unless you plan on making Lemonade 🍋 Great experience with my sales person Armando and the finance department Perso Don’t buy a car from this place unless you plan on making Lemonade 🍋 Great experience with my sales person Armando and the finance department Person but once I got into my vehicle an abs and traction control error message came on. 9/30/25 Brand new truck with 30 miles and I’ve been in a rental vehicle for a 30 days and have yet to drive my truck because the part is on back order. Spoke to the sales manager Nowell and he promised to pay my 1st months car payment. Great gesture considering I bought a truck drove it for 1 hour and now you have it in your shop for 30 days. Guess who’s avoiding my phone calls and not paying the payment. Yep. Finally got my truck back and guess what. Back in the shop 2 days later for the same issue. They kept my truck for another 7 days. Just picked it up AGAIN 9/15. I decided to drive to Cali from Vegas. Guess who’s stuck on the freeway with the same error message. Yep. I call the dealership. In distress. Sales manager Luis basically passes the buck and tell me I need to call GM and open up a lemon law complaint. I ask him ok. What’s the phone number. He doesn’t “have it” promised to call me back as I’m stuck on the highway. Guess what 48 hours later still no phone call. From the service team person Jose all the way up to management nobody wants to help or assist. They consistently ignore calls for help and ignore text messages. And and here’s the cherry 🍒 on top. I’m now getting a transmission error message that says service now or vehicle won’t be able to shift soon. I driven the truck a total of 5 times. Total 1100 miles and this dealership is ignoring me. Look at the pictures these lights on the bottom and error message. Look at the mileage. Imagine driving your family in a “new” vehicle like this where the brakes lock up and the car accelerates unexpectedly. And the dealership refuses to take action or responsibility. They literally have my same exact vehicle on the lot. Same price, color and specs but won’t just swap it out. We’ll see how this plays out More
Other Employees Tagged: Newell Olmstead, Luis Diaz-Escobar, Carlos Espinoza, Jose Torres
November 14, 2025
It was a great purchasing experience. From the manager to the salesperson and the finance guy it was a great experience. From the manager to the salesperson and the finance guy it was a great experience. More
Other Employees Tagged: Matt Masluk, John Comport, Martrell Fantroy, Johnny Cruz
November 04, 2025
Great service and people. I tell everyone to shop here. Everyone is very kind and helpful. I tell everyone to shop here. Everyone is very kind and helpful. More
Other Employees Tagged: Newell Olmstead, Diego Sandoval, Julius Riglioni
October 30, 2025
Never been handled so professionally. The service level was exceptional and the follow through exceeded my expectations. The service level was exceptional and the follow through exceeded my expectations. More
Other Employees Tagged: Paul Schroeder
October 29, 2025
Lana is always great! Although the system was down, she took our vehicle in professionally and patiently. We got our vehicle done in a timely manner, as always. Although the system was down, she took our vehicle in professionally and patiently. We got our vehicle done in a timely manner, as always. More
Other Employees Tagged: Lana Garceau
October 27, 2025
It's a nice dealership with good customer service and a great selection of vehicles to choose from great selection of vehicles to choose from More
Other Employees Tagged: Dalia Calvert
October 26, 2025
Very professional, complete and courteous and they followed up and make sure that we were happy with the repair That’s all I’ve got I don’t have 25 more words followed up and make sure that we were happy with the repair That’s all I’ve got I don’t have 25 more words More
Other Employees Tagged: Benny Cueto, Carlos Espinoza, Dalia Calvert

