Lance Gendron

Great experience with the dealership and specifically Lance as my service advisor. Communication was excellent and the dealership was beautiful Lance as my service advisor. Communication was excellent and the dealership was beautiful More

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Excellent customer service ease of scheduling quality of repair lance my service advisor is very transparent I’m very satisfied with the results. repair lance my service advisor is very transparent I’m very satisfied with the results. More

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Great experience at BMW of Shrewsbury, as always. I am always able to get a timely appointment. The staff is always helpful. Showroom is pleasant and Service waiting area is really nice. Most importa I am always able to get a timely appointment. The staff is always helpful. Showroom is pleasant and Service waiting area is really nice. Most importantly - the Service Adviser I work with, Lance G. is exceptional. He: - really knows his stuff - he was a former service technicians, so knows the in's-out's of these cars - great attitude - fair - responsive - timely Could not be any better. He should be the prototype for Service reps at all car makers. More

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Excellent service from Lance at BMW of Shrewsbury. Very attentive to my service needs. Will definitely be coming back for routine maintenance. Really good cup of complimentary coffee too!!! Very attentive to my service needs. Will definitely be coming back for routine maintenance. Really good cup of complimentary coffee too!!! More

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They took me right in Let me know what was going on and were helpful were helpful More

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Great service from experts at reasonable prices! Making an appointment is easy and always job is completed on time. Making an appointment is easy and always job is completed on time. More

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Easy to schedule, many options available to schedule times. Thru texts the service dept kept me informed the entire time. All went very well. times. Thru texts the service dept kept me informed the entire time. All went very well. More

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Lance was very attentive and professional. He kept me well informed during my service. Thank you for the great service. He kept me well informed during my service. Thank you for the great service. More

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Lance was very helpful regarding the problem I was having with my BMW. Service was able to diagnose the problem I was having, and I picked up my car the next day with my BMW. Service was able to diagnose the problem I was having, and I picked up my car the next day More

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Highly recommend this center, they are very prompt and provide excellent service. Worked with Lance, he is excellent. provide excellent service. Worked with Lance, he is excellent. More

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