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Lance Gororo
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Lance Gororo | Page 7
Product Specialist
Wolfe GMC Buick
18325 Stony Plain Rd NW
Edmonton, AB T5S 1C6
73 Reviews
Languages Spoken
English
73 Reviews
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73 Reviews of Lance Gororo
November 14, 2020
Tried buying a pre-owned car from Western GMC and dealt with Lance and Corey. After a few back and forth exchanges, we finally agreed on a price and I provided my credit card at 11am this morning for a dep with Lance and Corey. After a few back and forth exchanges, we finally agreed on a price and I provided my credit card at 11am this morning for a deposit to secure the sale. At 3:30pm, Lance texted a message stating, ...”sorry I missed your call, I have been super tied up with a customer since we spoke last. According to Corey that car has been sold, I haven’t taken a deposit yet, and I will shred your credit card info right away. Sorry man we couldn’t make a deal. Cheers.” Perhaps a phone call may have been more professional. We spent the better part of our day selling our current car, pulling off the insurance, getting our banking completed and both of us taking time off work to ensure we could get a ride to pick up the purchased car. We now have no vehicle and face the inconvenience of having to start over and look for another vehicle, with 3 kids in tow. We have never dealt with such unprofessional salesmen and definitely expected better service from a reputable dealership. Such a waste of time and disappointing experience! More
by Mbehr
Other Employees Tagged: Corey Black
Helpful 
November 13, 2020
Lance is very accommodating and friendly! Definitely provided excellent customer service experience. We are so happy with the car that we bought and will definitely go back and refer more of our friends provided excellent customer service experience. We are so happy with the car that we bought and will definitely go back and refer more of our friends and family. More
by D. Besa
October 16, 2020
Lance is very friendly and knowledgeable. He was patient and made us feel comfortable. The car that we wanted had already been sold but was still advertised on the website, so I was a little disappointed ab and made us feel comfortable. The car that we wanted had already been sold but was still advertised on the website, so I was a little disappointed about that. Lance took the time to go through different options with us and worked with us to make sure we were happy. We are glad we came to this dealership where we have been treated very well by everybody. I like good customer service and Lance and all the team here have been absolutely great to deal with. We just bought a vehicle and so far we feel great with our decision and will definitely be shopping here again. Thank you. More
by fabibeach
Other Employees Tagged: Chantal Geddes
October 02, 2020
Lance is a very enthusiastic individual. He did not put pressure in making a sale and listened to our needs and wants to make us happy customers. Lance was great to work with. pressure in making a sale and listened to our needs and wants to make us happy customers. Lance was great to work with. More
by Jones
September 14, 2020
Being a customer since 2005, I was disappointed with Lance’s knowledge on the Sierra. He was in a rush to sell me a Dennali and apparently didn’t have any lower models. My wife and I felt rushed and we Lance’s knowledge on the Sierra. He was in a rush to sell me a Dennali and apparently didn’t have any lower models. My wife and I felt rushed and we weren’t there for more then 20 mins because of his poor customer service and knew little about the truck. I knew more about the product from just reading online. More
by Brad
September 05, 2020
Quick process...no long waits while trying to make a deal! Would recommend if your wanting a good experiance. Had battery issues a week after purchase and was taken care of right away! deal! Would recommend if your wanting a good experiance. Had battery issues a week after purchase and was taken care of right away! More
by kroderus
Other Employees Tagged: Rebecca Gottfried
September 05, 2020
Lance was very helpful and kind . He let us take the suburban for a test drive with out even us asking him. Would enjoy to buy another vehicle there Thank you Lance . God Bless you suburban for a test drive with out even us asking him. Would enjoy to buy another vehicle there Thank you Lance . God Bless you More
by David B
Other Employees Tagged: Chantal Geddes
August 31, 2020
Lance was helpful from the very beginning. It was a quick transaction - online inquiry, contact, purchase and delivery! Lance and his team worked the numbers until I was happy. transaction - online inquiry, contact, purchase and delivery! Lance and his team worked the numbers until I was happy. More
by Steve
August 19, 2020
I just recently purchased a vehicle from Lance. He was awesome to talk and very funny. Great customer service and was very informative about the vehicle I bought. Great staff there. 10/10 would recomm awesome to talk and very funny. Great customer service and was very informative about the vehicle I bought. Great staff there. 10/10 would recommend Western GMC Buick. More
by Tristen
Other Employees Tagged: Chantal Geddes
July 22, 2020
Lance is a really nice guy and very good customer service by him.I would really recommend this place. He treats customers in a very nice way. Thanks for everything. by him.I would really recommend this place. He treats customers in a very nice way. Thanks for everything. More
by Sunny
Other Employees Tagged: Corey Black, Chantal Geddes
