Lance McHenry | Page 6

You give the BEST service!!! This dealership is filled with the best people!! Starting with sales, then the service you give is exceptional!! Every area is filled with friendly, This dealership is filled with the best people!! Starting with sales, then the service you give is exceptional!! Every area is filled with friendly, helpful people seeking the best for your customers!! I never dread taking my car in for service because I know it will be well taken care of and I will be pleased with all you do!! Thank you OKC Mercedes you are the best!!! More

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Great service and support. Always consistent This dealership always meets and exceeds my expectations in every way. Whether its a purchase of a new car or simply service and even a car wash on a This dealership always meets and exceeds my expectations in every way. Whether its a purchase of a new car or simply service and even a car wash on a current vehicle, I am always pleased with the results. They make going to a dealership fun. More

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I applaud Debra!! I join the many customers who have had the pleasure of working with Debra Osbourne. Their reviews, and mine, are filled with pleasantries and recalls I join the many customers who have had the pleasure of working with Debra Osbourne. Their reviews, and mine, are filled with pleasantries and recalls of experiences at the dealership with Debra. Professional, knowledgeable and pleasant are fitting words to describe Debra. You are fortunate to have her represent your business. Lance has been my appointed service guy for some time now. He always greets me with warmth and eagerness to help. My service experiences with Lance have always been top notch. More

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Friendly, professional and reliable My wife and I already decided that we will stay in Mercedes due in part to the excellent customer relations and service. I strongly recommend Debr My wife and I already decided that we will stay in Mercedes due in part to the excellent customer relations and service. I strongly recommend Debra Osborne for new car buying and Lance Mchenry for service. Both have become trusted friends who are always eager to help and always follow up ! John Addikas has also reached out to me on more than one occasion to see if I needed anything. The support system and follow up is impressive ; even when sometimes things don't go as expected the people I have recognized herein have always offered to rectify the matter. More

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Taking a bad situation and turning it into a good experience I experienced car problems on my trip to Oklahoma City from Colorado. I called Mercedes-Benz of Oklahoma City, Scott Dounn answered my call, he told I experienced car problems on my trip to Oklahoma City from Colorado. I called Mercedes-Benz of Oklahoma City, Scott Dounn answered my call, he told me to bring it by and they would take a look at it even though he knew it would be late when I arrived. I pulled into the dealership at 4:45 pm on a Friday night and a holiday weekend! The entire staff treated me as though they had all the time in the world, I never once felt that I was of any inconvenience to anyone. After taking a look at my car they knew it wasn't going to be an easy fix and needed longer to diagnose the problem. I was in town to watch my son play hockey, they got me into a car and on my way so I wouldn't miss him. This was very stressful time, but they took exceptional care of me and took as much of the stress away that they could. While at the dealership, I encountered many of the staff members and everyone of them went out of their way to see if I needed anything. I would highly recommend this dealership, the staff is outstanding! Thank you Scott, Lance and I can't remember the name of the gentleman that looked at my car or the other staff members that helped me, but thank you! I am very grateful for everyone, as they took a bad situation and turned it into good experience! More

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Always a good experience I am driving my 4th Mercedes since 2008. Always an easy process especially due to Tim Allred. Has helped me thru 3 leases. Ron White helped with one. I am driving my 4th Mercedes since 2008. Always an easy process especially due to Tim Allred. Has helped me thru 3 leases. Ron White helped with one. Can't say enough about both of them. Tim has always stayed in touch wanting to no if I need anything. Even after hours!! More

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I never shop elsewhere. There's no need to! I've been a loyal Mercedes purchaser for over 40 Years. The only thing that exceeds the quality of the Mercedes automobile is the quality of the servi I've been a loyal Mercedes purchaser for over 40 Years. The only thing that exceeds the quality of the Mercedes automobile is the quality of the service at M-B of OKC. Josh Collins is undoubtedly the most attentive representative I've ever dealt with. His total commitment to customer support simply amazes!. When Josh says, "I'll take care of it", I immediately take it off of my "To-Do-List." More

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Always a good experience. Lance McHenry, and all the staff that I have dealt with at Mercedes of OKC, have always been the best. They are cordial, knowledgeable, and very frien Lance McHenry, and all the staff that I have dealt with at Mercedes of OKC, have always been the best. They are cordial, knowledgeable, and very friendly. I really appreciate all of that. More

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Awesome Lance has always taken the time to explain why something needs to be done....treats me with respect..understands I don't know about cars and is very p Lance has always taken the time to explain why something needs to be done....treats me with respect..understands I don't know about cars and is very patient with me More

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No surprises! Lance is a great service representative for Mercedes-Benz of Oklahoma City. My car is always ready when promised and of course washed and vacuumed. Lance is a great service representative for Mercedes-Benz of Oklahoma City. My car is always ready when promised and of course washed and vacuumed. He encouraged me to prepay for my upcoming services on my SL and it saved me a lot of money. Now that's service! More

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