Larry Terry

Glenn Polk Ford responded

That is great to hear. I am glad our sales and finance teams made the experience feel comfortable and familiar, like working with old friends. Creating a relaxed, no-pressure environment where customers can make decisions with confidence is something we care deeply about. We truly appreciate you choosing to do business with us.

Glenn Polk Ford responded

Thank you for sharing this. I am glad Micah took great care of you and made the experience knowledgeable and courteous from start to finish. Mike does a great job helping customers through the finance side as well, and I appreciate you recognizing both of them. We are blessed with a strong team and look forward to helping you again next time.

Glenn Polk Ford responded

Thank you, Summer, for sharing this. I appreciate the kind words about our responsiveness and the way the team treated you, but I’m truly sorry we missed the mark on several important details. That is not the level of care we expect from ourselves. The hitch confusion, the low fuel and DEF, and the check engine light coming on are all things that should never have happened. Thank you for bringing this to my attention. We will use your feedback to make sure we improve our process and pay closer attention moving forward. Thank you again for giving us the chance to earn your business.