Laura Hall
Laura Hall at Joseph Toyota of Cincinnati
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Laura Hall | Page 76

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.7
762 Reviews
4.7

762 Reviews

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762 Reviews of Laura Hall

March 06, 2021

Dealership Rating
Employee Rating

I'm always happy with my service here....from scheduling to check out - always efficient, friendly and courteous. Easy to schedule and quick service too! More

by MLDEJESUS70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2021

Joseph Toyota of Cincinnati responded

Thank you for being a loyal Joseph Toyota customer! We appreciate your service business and the time you took to write this great review! On behalf of Laura Hall and your service teams, we extend our gratitude and look forward to seeing you in the future. Have a wonderful day!

March 06, 2021

Dealership Rating
Employee Rating

Hello, there was only one significant concern following my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH. More

by CORVUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2021

Joseph Toyota of Cincinnati responded

Corvus, many thanks for your valuable feedback and for detailing your experience with us. We sincerely apologize for any inconvenience you encountered in having to resolve the technical issue you described. Your total satisfaction is always our goal. We will strive harder to regain it at your next visit and earn the full fifth star! Thanks again!

March 06, 2021

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Employee Rating

Quick courteous efficient waiting area was clean as well as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased More

by RCGLOV7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2021

Joseph Toyota of Cincinnati responded

Thank you for letting us know about your pleasant experience! At Joseph Toyota, we care about you and strive to treat you like family. Laura Hall and the entire service team are grateful for your positive review. Please know that you are always welcome to stop in with questions and concerns about your vehicle or when shopping for a new one. We are here for you!

March 04, 2021

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Employee Rating

I was checked in promptly when I arrived. Since I was not waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone More

by JOHNALBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle May, the gentleman who called to tell me my car was ready (didn't catch his name-sorry!)

Mar 04, 2021

Joseph Toyota of Cincinnati responded

Putting the customer first is our aim. We are delighted that Kyle and your service team guided you smoothly through the process. Thank you for taking time to write this detailed review. We value you as a customer and appreciate your business! We look forward to your next visit.

Mar 04, 2021

JOHNALBERT responded

Good service needs to be recognized. Good workers need to be recognized and appreciated too. Thank you for putting the customer first. Sadly there are companies that don't understand how important customer service is. I'm glad Joseph Toyota appreciates its customers.

Mar 04, 2021

Joseph Toyota of Cincinnati responded

John, your warm and gracious sentiments mean a great deal to our service advisers, technical teams, and all of us at Joseph Toyota. Deepest thanks from all of us!

February 28, 2021

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Employee Rating

Dropped car off the night before. They called the next day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. The More

by KLOSTERMAN.RM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 28, 2021

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

February 28, 2021

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Employee Rating

In for scheduled oil change. Attendant answered all my questions. Car issues were reviewed. Felt very safe having to wait for work on the car. More

by DOTTYJOSEPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2021

Joseph Toyota of Cincinnati responded

Dotty, thank you for letting us know about your very safe and thorough service visit. We're glad Laura contributed to your positive experience. At Joseph Toyota, your satisfaction means everything to us. Come back and see us again soon. We value you as a customer and appreciate your business.

February 24, 2021

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Employee Rating

Came in for our 24 month oil change. Everyone was friendly and polite. Also they helped with the glove box door. Which I really appreciated. More

by SBLINEMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 24, 2021

Joseph Toyota of Cincinnati responded

Bringing a smile to your face at your service appointment is always our goal. Thank you for letting us know about your satisfaction with the hospitality and service you received at Joseph Toyota. We value you as a customer and appreciate your 5-star recommendation. Come back and see us again!

February 23, 2021

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Employee Rating

This dealership always meets my expectations when I take my cars in for service. I was also very satisfied with the sales department when we purchased the RAV 4 for my wife. More

by MCDONOUGHASSOC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sam Harvey, Jeff Jaeger, Steve Stackhouse

Feb 23, 2021

Joseph Toyota of Cincinnati responded

Many thanks for your glowing recommendation of Joseph Toyota's service and sales departments! We deeply appreciate your recognition of several of our team members. Likewise, we appreciate your business and value you as a customer! We look forward to serving you and your automotive needs in the future. Thanks again!

February 21, 2021

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Employee Rating

The mechanic was friendly and very welcoming as always. I believe he helped me previously. This was the agent that took my car for service.his name was not listed below and I don’t know it. More

by KENNI😎
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2021

Joseph Toyota of Cincinnati responded

Thanks very much for your review, Kenni! We'll pass along your kind feedback to our service team. We sincerely value your business and look forward to your next visit!

February 20, 2021

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Employee Rating

Joseph service department was amazing again. They got in on time and did my service in a timely manner. Thank you for be very professional and respectful of my time. More

by TMARLOWE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 20, 2021

Joseph Toyota of Cincinnati responded

Great customers like you keep us on our toes! Many thanks for recognizing Laura Hall and for complimenting the Joseph Toyota service department. Your 5-star review is deeply appreciated. We're looking forward to your next visit. Until then, happy motoring!

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