Laura Stout | Page 20

Service is great once you get through to a service adviser. Time after time when I call the main phone number and leave a message to service my car I get NO return call. Very frustrating. I would go adviser. Time after time when I call the main phone number and leave a message to service my car I get NO return call. Very frustrating. I would go elsewhere but there are very few Hyundai dealers around. More

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Lack of follow through once sale closes My family has bought 7 cars from this dealership and the last 6 experiences have been positive, the 7th not! Rico, Curtis, Hasan and Edger very disapp My family has bought 7 cars from this dealership and the last 6 experiences have been positive, the 7th not! Rico, Curtis, Hasan and Edger very disappointing in follow up! Rico, once the sale was made multiple requests regarding adding a feature to car Curtis, although paying cash for the car wanted to pull a credit check?? Said it would be a "soft pull" was in fact a hard pull and reported on my credit report. Hasan, makes a lot of promises and when I spoke to him yesterday stated "I can't remember all of what is promised" Edgar, assured me that when my car came in for Zurich (yesterday), they would look at the navigation screen that turns itself off and will only return with a reboot. Service department never notified, not done. Will take another appointment This is a brand new 2019 car with 300 miles on it.... Laura Stout in Service gets high praise for at least trying to make things right. Plan to call Gary Lewis to chat about the experience. More

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