Laurel Whitener

Laurel was the most honest salesperson I have dealt with in the last 15 years. I talked to other dealerships while researching my purchase and all would tell me different things. I was losing hope with sale in the last 15 years. I talked to other dealerships while researching my purchase and all would tell me different things. I was losing hope with salespeople until I came into contact with Laurel. She was very honest and if she couldn't answer a question she found it for me. She made the experience professional and stress free. More

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Bad experience at this dealership today!I had an Bad experience at this dealership today! I had an appointment to bring my 2009 Dodge Ram in for basic service... Oil change, tire rotation and secure Bad experience at this dealership today! I had an appointment to bring my 2009 Dodge Ram in for basic service... Oil change, tire rotation and secure a loose emergency brake cable. The service departure there is very good, but when I pulled in the parking lot, there was no where to park near the service area... I checked in with Sandy, an AWESOME service manager! She took my truck right in. Because my truck is almost 12 years old now, I'm considering a new purchase. I took a walk back to the sales area and approached the first salesperson I saw. I explained that I was in the market for a new Dodge Ram and that I was curious about the cost and the financing for a new vehicle. I was shocked when the salesperson responded with, "I don't know" to both questions. I left my name and number even though she didn't even request my information. I can only assume that I won't receive a call bwith any information in regard to purchasing a new vehicle from the sales woman. I was hoping to be a return customer to this dealership. I purchased my current truck from them in 2009 when they were located in Strongsville, Ohio. The salesman, Chris Weber, was outstanding! Friendly, informative and worked very hard to make sure I got exactly the vehicle I was interested in, the right financing and a great price. Chris Weber is no longer employed at this dealership, and the sales people don't seem particularly interested in talking to customers in person. As a potential return customer, I really didn't appreciate "I don't know" and no attempt to ask a manager or anyone else. The sales department there acts like they only want to do business sight unseen over a computer and a telephone. That's not how I buy a vehicle! Rant over. I hope the next potential customer receives better attention. Today was definitely not worthy of a 4 or 5 star dealership. Mark Musca More

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