Lauren Cahill
Lauren Cahill at McFarland Ford of Rochester

Lauren Cahill

Service Advisor

McFarland Ford of Rochester

8 Crane Dr
Rochester, NH 03867

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4.7
52 Reviews

Dealership Experience

6 mos

Industry Experience

6 yrs, 6 mos

4.7

52 Reviews

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52 Reviews of Lauren Cahill

January 31, 2026

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Great, as always! Service waiting room was clean and warm. Showroom was great. Parking was easy More

by jaljr1
Service Price Transparency
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Recommend Dealer
Yes

January 30, 2026

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My service was scheduled promptly by my wonderful service writer Lauren Cahill. When I arrived for my appointment my vehicle was taken in, serviced and returned backed into a front row parking space. I dont More

by rt108ab
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Recommend Dealer
Yes

January 27, 2026

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Saleman Tyler Sfanley was great to work with. I drove 4 hrs for this deal, I would do it again!! More

by k9hudson1
Recommend Dealer
Yes

Other Employees Tagged: Tyler Stanley

Jan 28, 2026

McFarland Ford of Rochester responded

Thank you for the review! We’re thrilled to hear Tyler made your experience a great one. We truly appreciate you making the 4-hour drive to work with us and are grateful for the trust. Enjoy the new vehicle and we hope to see you again!

January 11, 2026

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I drive over an hour each way for service at this dealership because I bought my car from them and they always are very efficient and good to deal with. More

by DLACROIX873
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Recommend Dealer
Yes

Other Employees Tagged: Art Bedard

Jan 12, 2026

McFarland Ford of Rochester responded

Thank you so much for your loyalty and for making the drive to see us, we truly appreciate it! We’re glad to hear that our team continues to provide efficient and friendly service that makes your experience worthwhile. Thank you for choosing McFarland and for trusting us with your vehicle!

January 08, 2026

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Everyone was helpful and accommodating from beginning to end. I definitely would recommend this business. More

by bunnyru85
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Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard , Ricky

Jan 09, 2026

McFarland Ford of Rochester responded

Thank you for the great feedback! We’re glad to hear our team was helpful and accommodating throughout your experience. We truly appreciate the recommendation and look forward to assisting you again in the future.

January 08, 2026

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Appointment was on time and service was quick was able to accommodate and check sensor issue I was having . More

by jebgerrish
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

Jan 09, 2026

McFarland Ford of Rochester responded

Thank you for the review! We’re glad to hear your appointment was on time, service was quick, and that we were able to accommodate and check the sensor issue you were experiencing. We appreciate you choosing us and look forward to seeing you again.

January 07, 2026

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They have been easy to work with. They have addressed all the problems and very easy to schedule with. Lauren is very pleasant to deal with when visiting service. More

by Dan
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Recommend Dealer
Yes

Other Employees Tagged: Mathew Knezevic

Jan 07, 2026

McFarland Ford of Rochester responded

Thank you for sharing your experience! We’re glad to hear our team has been easy to work with, addressed your concerns, and made scheduling convenient. Lauren will be happy to hear your kind words. We appreciate your continued trust and look forward to seeing you again!

January 07, 2026

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Called service manager Jason to see what they had as a "resolution" for my issue. Unapologetic and unable to accept responsibility for the poor work they did on my vehicle. Got very upset that I wouldn't More

by Cw
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Recommend Dealer
No
Jan 09, 2026

McFarland Ford of Rochester responded

Chris, During our discussion the recall work performed by us at no charge was thoroughly explained and was in no relation to the failed spark plug causing your concern. I understand your frustration and unfortunately maintenance items on a 12-year-old vehicle with 120K miles tend to fail. Out of good faith McFarland Ford did extend an offer to assist in your needed repair.

January 06, 2026

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Service team here goes the extra mile to make sure your satisfied and happy with your repair. More

by jbonneaujr
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Recommend Dealer
Yes

Other Employees Tagged: Jason Quinton, Art Bedard

Jan 06, 2026

McFarland Ford of Rochester responded

Thank you for the kind review! Our service team truly takes pride in going the extra mile to make sure every customer is satisfied and confident with their repair. We appreciate you choosing us and look forward to assisting you again in the future.

January 06, 2026

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I had a great experience as always. Everyone is very friendly and knowledgeable. I will be back for sure. More

by Arthur603
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Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

Jan 06, 2026

McFarland Ford of Rochester responded

Thank you for your continued trust! We’re so glad to hear you had another great experience and that our team’s friendliness and knowledge stood out. We truly appreciate your loyalty and look forward to seeing you again.

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