Lila Odeh

Not happy at all with the service of this dealership, started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a local dealership closer to my home (Clinton Township) or I would have canceled the deal. Once I went to pick up the car, as I was told it was supposed to be detailed and cleaned it was not, I had to request that they. dry the car off it had water spots all over it, clean the mats and the interior of the car, it still has a slight odor, not at all what I would have expected from a BMW dealership, maybe a B lot. I purchased the car on 9/24/20, I would have expected a follow up call or email to ask how my experience was with the dealership. Haven't heard back from them. Might have been better off purchasing with Carvana or another online car company. More

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Ask for Derek & Lance I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. More

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