Lillian Munoz | Page 6

The whole experience was stress-free and my Durango was ready for pickup in a few hours. ready for pickup in a few hours. More

by gorebk Verified Customer Verified Customer

Helpful 0

Report | Print

As far as the service department Lilian was a great service provider she kept informed and had a replacement vehicle ready to go. service provider she kept informed and had a replacement vehicle ready to go. More

Helpful 0

Report | Print

Perhaps with the exception of 1 consultant in the 4 years I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the cu I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the customer lounge and bathroom. More

Helpful 0

Report | Print

Lilian is a great service advisor. It truly feels like she is committed to ensuring my vehicles get the service they need and handles all warranty and recall items with follow-up. she is committed to ensuring my vehicles get the service they need and handles all warranty and recall items with follow-up. More

Helpful 0

Report | Print

Within 2 minutes of driving into the service lane, someone came and greeted me and asked how they could help. I didn't have an appointment but that was okay since I just needed an oil change and tire someone came and greeted me and asked how they could help. I didn't have an appointment but that was okay since I just needed an oil change and tire rotation. Ralph was extremely friendly, professional and he greeted me with a warm and sincere smile. He let me know what other services were due for my van based on the current mileage and allowed me to make a decision about what I wanted to do without pressuring me. I am very pleased and impressed with the service I have received today. Thank you! I'm happy I came to this dealership for service. More

Helpful 0

Report | Print

Utterly terrible service center. Per their service director they're two days behind. Don't expect your vehicle to be fixed in a timely manner nor even looked at. They're running a part time service director they're two days behind. Don't expect your vehicle to be fixed in a timely manner nor even looked at. They're running a part time service center and a full time parking lot. Hands down one of the worst experiences at a service center. They single handly make you reconsider owning an FCA product. No timely follow up from the service writers either. Surprised FCA still let's them operate. More

Helpful 1

Report | Print