Took 3 hours to get an oil change.
Told me it would be 1 hour 45 minutes. Don't believe them. Don't trust them.
Told me it would be 1 hour 45 minutes. Don't believe them. Don't trust them.
More
by heatherrose30
Service Price Transparency
May 31, 2026 -
Lia Toyota of Northampton responded
Heather,
Thank you for sharing this feedback and we sincerely apologize that your service visit took significantly longer than you were originally told. We completely understand how frustrating and disruptive an unexpected wait can be and we are sorry your day was impacted as a result. Accurate time estimates are something we take seriously and we clearly fell short of that standard during your visit. We would very much appreciate the opportunity to speak with you directly to better understand what occurred. Please don't hesitate to reach out to us at your earliest convenience.
Overall the service is great.
It has been 5 months since the replacement molding was ordered for my panoramic sunroof.
Please explain why new one can’t be sent directly from fact
It has been 5 months since the replacement molding was ordered for my panoramic sunroof.
Please explain why new one can’t be sent directly from factory where new models are manufactured.
More
by chkelley
Service Price Transparency
Other Employees Tagged:
scott ryan
Dec 05, 2025 -
Lia Toyota of Northampton responded
chkelley,
Thank you for recognizing our service team. However, we sincerely apologize for the extended delay in receiving your panoramic sunroof molding. Five months is far longer than acceptable, and we understand your frustration. Parts availability and ordering processes are determined by the manufacturer, but that doesn't excuse the lack of communication or resolution on our end. We encourage you to contact our service manager directly so we can look into the status of your order and explore alternative solutions to resolve this matter as quickly as possible.
Always received great service from Lindsey and Dores.
Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!!
Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!!
More
by vermontbeth1
Service Price Transparency
Nov 09, 2025 -
Lia Toyota of Northampton responded
We appreciate your continued trust. Lindsey and Dores exemplify the knowledgeable, customer-focused service we strive for every day. Thank you for recognizing their dedication!
Hi I just wanted to say thank you for the perfesional
service and technical knowledge.
service and technical knowledge.
More
by bwduggan
Service Price Transparency
Oct 03, 2025 -
Lia Toyota of Northampton responded
Thank you for taking a moment to share positive feedback about your visit with us at Lia Toyota. It's great to hear how helpful and pleasant your interactions were with all of our team members. We look forward to assisting you again!
Good work serviced in time with adequate explanation of
all work done. Pleasant and helpful employees
all work done. Pleasant and helpful employees
More
by Maflan
Service Price Transparency
Jun 09, 2024 -
Lia Toyota of Northampton responded
Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in anyway possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
I brought my 2007 Camry in to Lia as I purchased the
vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart
vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart advised the Used Car Safety Check which did present a major safety problem - Water Pump Leaking. I have scheduled an appointment on 3/26 to have it replaced and want to thank Lindsay Heart for her diligence in advising me to have it done ASAP as I do want to keep my vehicle on the road. Lia also did a4 wheel alignment as well as the oil/etc change. Lindsay also advised me of several future services that my vehicle would require as well as the cost - sevices necessary but not as urgent.
More
by amosnannie
Service Price Transparency
Mar 26, 2024 -
Lia Toyota of Northampton responded
Thanks for letting us know how satisfied you were with Lindsay's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Lindsay Heart is supurb- helpful, focused on the
customer, and very knowledgeable. I always ask for her.
customer, and very knowledgeable. I always ask for her.
More
by Sdonner
Service Price Transparency
Mar 26, 2024 -
Lia Toyota of Northampton responded
Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Lindsay handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!
Lindsay Heart was the most thorough Service Adviser I've
had since purchasing my 2015 Toyota !
had since purchasing my 2015 Toyota !
More
by carolmcgrady
Service Price Transparency
Feb 29, 2024 -
Lia Toyota of Northampton responded
Thank you for your kind review, Carol! We truly appreciate your continued business, and we're glad Lindsay took such amazing care of you and your vehicle at this visit. Thanks for making Lia Toyota your #1 choice for service!
Great team.
Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀
Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀
More
by ddriscolldodge
Service Price Transparency
Feb 29, 2024 -
Lia Toyota of Northampton responded
Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our awesome team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!
The service proved at Lia Toyota was excellent; Lindsay
Heart was the service associate and she was professional, knowledgeable and very helpful. She made the leocess of getting my dear brakes replaced go
Heart was the service associate and she was professional, knowledgeable and very helpful. She made the leocess of getting my dear brakes replaced go as smoothly as possible.
More
by Robindharris
Service Price Transparency
Feb 08, 2024 -
Lia Toyota of Northampton responded
Robin, thanks for stopping by to share your 5-star review of Lindsay! We're glad she addressed your vehicle's brake repair process
with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!
Dealer Reviews
Cars for Sale
Dealer Log In
