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Lonnie Pope

Overview Reviews (240) Inventory (107)

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Lonnie Pope

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Lonnie Pope

Service Advisor & Co-Manager

Sunset Ford of Waterloo

1425 N Illinois Route 3
Waterloo, IL 62298

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4.7

240 Reviews

Overview Reviews (240) Inventory (107)

Dealership Experience

8 yrs, 5 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English

4.7

240 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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240 Reviews of Lonnie Pope

January 25, 2024

Dealership Rating

Employee Rating

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer Service us always fast and friendly and the text updates and questions are easy to follow and answer More

by m_steinbaugh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sid Gallagher

Helpful 0

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Jan 26, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you and we will see you next time!

January 22, 2024

Dealership Rating

Employee Rating

Amazing service department! ! Lonnie always takes care of me when I come in for service. ! Lonnie always takes care of me when I come in for service. More

by jrenaud81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs, and we will see you next time!

January 21, 2024

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Employee Rating

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly The service on my vehicle was done very quickly More

by DARREN.E.PAIT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 22, 2024 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! Our team is here for any future needs; come back and see us!

January 19, 2024

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Employee Rating

Made me feel like a valued customer & understood how detrimental down time is for us detrimental down time is for us More

by tyler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs!

January 19, 2024

Dealership Rating

Employee Rating

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More

by jmichaelj99

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sid Gallagher

Helpful 0

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Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We appreciate your business, and we will see you next time!

January 19, 2024

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Employee Rating

Service advisors are nice. Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and i Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and issues are now worse than before the repair. My skid plate isnt attached fully and falling off truck after oil change. More

by brad_blaylock

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Sid Gallagher

Helpful 0

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Jan 22, 2024 -

Sunset Ford of Waterloo responded

Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 17, 2024

Dealership Rating

Employee Rating

Lonnie did a great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! More

by SCHILL4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Sunset Ford of Waterloo responded

We appreciate you sharing this with us and for choosing Sunset Ford of Waterloo! See you next time!

January 17, 2024

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Employee Rating

Took care of the problem in a timely manner. kept me informed of my vehicle kept me informed of my vehicle More

by ge1031

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It was wonderful working with you and we are happy to hear that Lonnie and the team took great care of you. We wish you all the best!

January 17, 2024

Dealership Rating

Employee Rating

Great service all around Fixed my problem and it was done in a timely manner done in a timely manner More

by holdenchad1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! We will see you next time!

November 17, 2023

Dealership Rating

Employee Rating

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More

by AJRAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

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