Lou Cummings
Lou Cummings at Gervais Ford
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Lou Cummings | Page 3

Quick Lane Manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
93 Reviews
5.0

93 Reviews

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93 Reviews of Lou Cummings

January 15, 2020

Dealership Rating
Employee Rating

Last minute New Battery Got stuck with a dead battery. Called right before they were going to close. They took me right in and did the job in 10 minutes. Saved me that day as More

by jtule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 12, 2020

Dealership Rating
Employee Rating

Brought my vehicle in to quick lane for inspection and headlight replacement. Lou was able to help maintain reasonable cost for the headlight. They had my service / inspection completed with just a short More

by Mleam4
Recommend Dealer
Yes

January 11, 2020

Dealership Rating
Employee Rating

Quick lane service Professional service excellent timing in and out in less than 90 minutes! Would recommend dealership to friends overall service was nice. Seems like More

by tbiggs500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 06, 2020

Dealership Rating
Employee Rating

honest and efficient service The customer waiting area and associated amenities rank far below those of other dealerships. It wouldn't take a huge investment to improve this defic More

by jroensch11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould

December 20, 2019

Dealership Rating
Employee Rating

I generally use the quick lane. The service is great, times are quick, and I have never had any issues. Would reccomend the quick lane service to any on. More

by novrob
Recommend Dealer
Yes
Dec 22, 2019

Gervais Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

December 11, 2019

Dealership Rating
Employee Rating

Great service. Quick and easy to get service. Price is right. That's all I have to o say so hope that is enough for you More

by c_fiorino62
Recommend Dealer
Yes
Dec 12, 2019

Gervais Ford responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2019

Dealership Rating
Employee Rating

Same great service Went in for a works job; oil change, tire rotation, etc. and as usual they did an excellent job, 2017 Ford Escape was in and out without any surprises More

by BDR5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 20, 2019

Dealership Rating
Employee Rating

Only problem was I had to leave and return 2 hours later because of quick lane wait. All was good though and Lou was great. More

by tprscot70
Recommend Dealer
Yes

November 16, 2019

Dealership Rating
Employee Rating

Gervais Ford's Express Lane crew is the best. Oil change with tire rotation - in and out on time, with Lou (service manager) coordinating it all. More

by david.keeler2
Recommend Dealer
Yes

November 08, 2019

Dealership Rating

Great Service Gervais Ford is very professional. The team is very friendly and gets jobs done efficiently. I am satisfy services Gervais Ford provided. Thank you Ge More

by Mary Zhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson, Mike Gould

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