Lou Frasca | Page 2

One of a kind!! No pressure This is the first dealership that actually really listens to what you are saying. We looked at a few F250's in our price range and after Dave Bertulli This is the first dealership that actually really listens to what you are saying. We looked at a few F250's in our price range and after Dave Bertulli priced out what we thought would have been the one, I asked him to price out 2 other ones we looked at since we would have had to add some options I wanted. He did it without hesitation and advised one of these was going to be a better value than the original one. We had already been to other dealers and I had asked them to price out 3 vehicles and they said yes but only did one because they felt it was the best one. If you are looking for a F250 this is the place to go. Lots of vehicles on the lot to look at! Dave Bertulli was the best to work with from picking trucks out to going over the vehicle's options when we picked it up. As others have said 0 pressure. Not your average dealership! Well done guys!!!!! More

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Exceptional Customer Service / Amazing Experience Our first trip to Imperial Ford was what ultimately attracted us to this dealership. We were able to "window shop" without being approached or hassle Our first trip to Imperial Ford was what ultimately attracted us to this dealership. We were able to "window shop" without being approached or hassled by any salesman. We left the dealership and went home and continued checking online inventory and pricing through other area dealers. After our minds were made up and we found the vehicle of our choice we went online and asked for pricing via then online option. Within hours we received our information from Lou Frasca. He followed up with a phone call and explained who we should talk to if we decided to go to the dealer and look at the vehicle. We went back to Imperial Ford with intentions on purchasing a brand new Ford Super Duty. We exited our car and began walking inside the dealership and were approached by Jonathan Filleul who displayed AMAZING customer service skills. We told him exactly what we were looking for and he was able to locate the vehicle on the lot for a showing and a test drive. He never pushed purchasing or trying to talk us into any other vehicles. He was a great advocate for Imperial Ford answering all of our questions (no matter how stupid they seemed!). After the amazing customer service from Jonathan he started negotiating with the Sales Manager (Michael DiMella) and the two of them came back and explained in detail what our options were and offered their advice on what options would suite us better for the financing portion. Receiving all of the information and input from the both of them we decided to go ahead with the transaction and were able to meet with William Granata the Business Manager. Will continued with the positive customer service skills and was able to get us financed for the vehicle we wanted at the payments we were hoping for!!! This dealership had amazing Customer Service skills and were always able to answer any questions asked. They also interacted with our son and made sure his input was heard and made him feel as though he was part of the decision making process. They were simply AMAZING and we would highly recommend this dealer to anyone who is in the market for a new or used vehicle. Thank You Imperial for the easiest auto transaction possible! More

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