Louis Costales

Key Acura of Gainesville responded

Thank you for sharing your experience. We’re glad Louis was able to address your concerns and ensure you were satisfied. Enjoy your Jeep Wrangler Unlimited and let us know if we can assist you in the future. The difference is Key

Key Acura of Gainesville responded

We’re delighted that Connor’s professional approach and our finance team’s smooth process made your Acura TLX purchase pressure-free. It’s great that Louis could make you feel welcome throughout. Thank you for choosing us and congratulations on your new Acura TLX! The difference is Key

Key Acura of Gainesville responded

It’s great to hear Angie and Louis made your purchase process smooth. Congratulations on your family’s new 2025 Acura ADX. We appreciate you recommending us to others searching for an Acura or a quality pre-owned vehicle. The difference is Key

Key Acura of Gainesville responded

Thank you, Mr. Patel, for taking the time to share your experience with us. We truly appreciate your kind words about our facility and team. Joe Siebenaler, Kerry Barr, and the rest of our staff work hard to provide helpful and attentive service, and we’re glad they made a positive impression. Thank you again for your business, and we look forward to assisting you again in the future.

Key Acura of Gainesville responded

Thank you so much for your wonderful review! We’re thrilled to hear that Angie, our management team, and finance all made your experience the best you’ve ever had. We work hard to create a friendly, smooth, and enjoyable environment, and it means a lot to see that shine through. And yes — our team definitely loves cats, so we’re glad that made the experience even better! We truly appreciate you choosing Acura of Gainesville and look forward to helping you again in the future. — Louis Costales, Acura of Gainesville If you want it shorter, more playful, or more formal, just say the word.

Key Acura of Gainesville responded

We’re delighted you appreciated our straightforward offer on the 2025 Acura ADX. Louis and our team were happy to arrange that home delivery and skip any back-and-forth. Thank you for your five-star review; enjoy your new ADX. The difference is Key

Key Acura of Gainesville responded

David, thank you so much for sharing this. We’re thrilled to hear your first SUV purchase with us was such a smooth and pressure‑free experience. Erik and our entire team take pride in making the process easy, transparent, and centered on the customer’s needs — so it means a lot to see that reflected in your visit. We appreciate you choosing Key Acura for your purchase, and we’re honored to be your dealership of choice going forward. We look forward to helping you with all your future vehicles. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

Thank you so much for the great feedback! We’re thrilled to hear you had an excellent experience with our team. We look forward to welcoming you back to Key Acura of Gainesville again soon — and we truly appreciate you choosing us. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

We’re sorry to hear you feel this way, though we’re confident that our team treated you with professionalism and respect throughout your experience. Our staff—including management—worked hard to answer your questions and provide honest, transparent information at every step. While we regret that you’re disappointed, your feedback has been reviewed with our sales team to ensure continued growth and consistency. We did everything possible to assist during and after the sale, and we wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville