Robert Yarell
Robert Yarell at Key Acura of Gainesville

Robert Yarell

Sales Manager

Key Acura of Gainesville

3435 N Main St
Gainesville, FL 32609

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4.7
12 Reviews
4.7

12 Reviews

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12 Reviews of Robert Yarell

June 15, 2026

Dealership Rating
Employee Rating

Feel like a family Great attitude answer all my questions It was a good atmosphere no pressure and I get a 10. Thank you phone call. More

by tamunomete
Recommend Dealer
Yes

Other Employees Tagged: Robert Yarell

Jun 15, 2026

Key Acura of Gainesville responded

We’re delighted you felt welcomed and that our team answered all your questions in a relaxed, family-like atmosphere. Congratulations on your used GMC Terrain and thank you for the perfect score. The difference is Key

June 14, 2026

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Employee Rating

Wonderful people to do business with. Very friendly, knowledgeable. No pressure. My next vehicle purchase would definitely be from this dealership. Thank you for the delightful experience More

by darron0124
Recommend Dealer
Yes

Other Employees Tagged: Robert Yarell

Jun 14, 2026

Key Acura of Gainesville responded

We’re thrilled that Robert and our team provided a friendly, knowledgeable, and pressure-free experience during your used Acura MDX purchase. We look forward to helping you again on your next vehicle search. The difference is Key

June 11, 2026

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Employee Rating

Friendly, straightforward, accommodating, relaxed atmosphere No hard sell, Honest pricing, Angie xxxxx Newman was great More

by adamsjns
Recommend Dealer
Yes

Other Employees Tagged: Robert Yarell

Jun 11, 2026

Key Acura of Gainesville responded

We appreciate you highlighting our relaxed atmosphere, honest pricing, and straightforward service. Congratulations on your Acura and we’re pleased you felt accommodated without any pressure. Thank you for choosing us and we look forward to assisting you again. The difference is Key

April 30, 2026

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Employee Rating

Phenomenal through and through. They were extremely kind and communicative throughout the entire process. Made everything easy. Best vehicle transaction from start to finish. Angie More

by lindseek95
Recommend Dealer
Yes
Apr 30, 2026

Key Acura of Gainesville responded

It’s wonderful to know that Angie and our team provided clear communication and made the entire process seamless. Thank you for trusting us with your Acura. We’re excited to support you on the road ahead. The difference is Key

April 30, 2026

Dealership Rating
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Angie, sales representative was fantastic, GM and sales manager, finance also all fantastic. Best car buying experience I have ever had. Cat lovers too! More

by Melinda Selvidge
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Key Acura of Gainesville responded

Thank you so much for your wonderful review! We’re thrilled to hear that Angie, our management team, and finance all made your experience the best you’ve ever had. We work hard to create a friendly, smooth, and enjoyable environment, and it means a lot to see that shine through. And yes — our team definitely loves cats, so we’re glad that made the experience even better! We truly appreciate you choosing Acura of Gainesville and look forward to helping you again in the future. — Louis Costales, Acura of Gainesville If you want it shorter, more playful, or more formal, just say the word.

April 25, 2026

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Employee Rating

We bought our first SUV from Key Acura, and I have never experienced such a smooth and easy process. Erik showed us the vehicle we requested to see, and never pressured us to buy a different vehicle. Ever More

by DavidK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Key Acura of Gainesville responded

David, thank you so much for sharing this. We’re thrilled to hear your first SUV purchase with us was such a smooth and pressure‑free experience. Erik and our entire team take pride in making the process easy, transparent, and centered on the customer’s needs — so it means a lot to see that reflected in your visit. We appreciate you choosing Key Acura for your purchase, and we’re honored to be your dealership of choice going forward. We look forward to helping you with all your future vehicles. — Louis Costales, General Sales Manager Acura of Gainesville

Apr 25, 2026

Key Acura of Gainesville responded

Craig, thank you for the incredible review. We’re grateful you trusted us with your daughter’s new ‘25 ADX — helping a family make the right decision for their kids is something we take very seriously. I’m glad we were able to give you our best price upfront and make the entire experience simple, honest, and hassle‑free. Delivering the vehicle to your home was our pleasure, and we’re here for you, your daughter, and your whole family for anything you need going forward. We appreciate you choosing Acura of Gainesville and look forward to being your trusted dealership for many years. — Louis Costales, Acura of Gainesville

Apr 25, 2026

DavidK responded

Thank you for running such an honest and above the board car dealership.

April 25, 2026

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Employee Rating

Angie and Robert, we’re both outstanding in their professionalism, the greeting of a new customer, and the attentiveness of any needs that might have arose. The store was exceptionally clean and the More

by chercurry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Dicks-Newman

Apr 25, 2026

Key Acura of Gainesville responded

It’s wonderful to hear that Angie and Robert made your experience so professional and welcoming. We’re glad the clean environment and attentive service made buying your Honda Pilot pleasant. Enjoy your new vehicle and feel free to reach out if you need anything. The difference is Key

April 25, 2026

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Process was very good when a reaching purchase price. The financial process took too long. More

by Sherri.hart0428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Morgan Westrich, Jose Nova

Apr 27, 2026

Key Acura of Gainesville responded

Thank you, Sherri, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Key Acura of Gainesville are glad to have you as a customer. The difference is Key

April 23, 2026

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Had a great experience at Key Acura of Gainesville, will definitely go back again soon. More

by KNOTTV2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Key Acura of Gainesville responded

Thank you so much for the great feedback! We’re thrilled to hear you had an excellent experience with our team. We look forward to welcoming you back to Key Acura of Gainesville again soon — and we truly appreciate you choosing us. — Louis Costales, General Sales Manager Acura of Gainesville

April 08, 2026

Dealership Rating
Employee Rating

i wouldn't recommend. terrible customer service and they have employees with zero knowledge on the brand and the car buying process. general manager is aware of concerns, More

by jessiemariealexa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 09, 2026

Key Acura of Gainesville responded

We’re sorry to hear you feel this way, though we’re confident that our team treated you with professionalism and respect throughout your experience. Our staff—including management—worked hard to answer your questions and provide honest, transparent information at every step. While we regret that you’re disappointed, your feedback has been reviewed with our sales team to ensure continued growth and consistency. We did everything possible to assist during and after the sale, and we wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville

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