Lucas Luchsinger

Holm Buick GMC responded

Thank you, CSNELSON1, for the outstanding 5-star review! We are thrilled to hear that our Service Department is very accommodating, polite, and knowledgeable. We are especially proud that you found the automotive report to be quite detailed, reflecting our commitment to clear Service Communication and Trust. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their excellent service. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—confirm our team's dedication to our core values. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, cshrode, for the fantastic 5-star review! We are delighted to hear that our staff is very attentive, polite, and easy to work with, whether you need help with a problem or just require basic service. Your perfect scores across all categories—including Service Price Transparency, Workmanship, and Service Communication—confirm our team's dedication to excel. We especially appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their outstanding service! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, ajensen2314, for the excellent 5-star review! We are thrilled to hear your experience was great, and we were able to get you in on the day that worked best for you. Your feedback that our team was quick and efficient confirms our commitment to providing flexible, high-quality Customer Care. We appreciate you recognizing Lucas Luchsinger and choosing Holm Buick GMC for your service visit! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the generous five star review albeit the delay in your service. Our sincerest apologies regarding our meeting delaying your appointment. Your important feedback was reviewed and discussed by our senior leadership team so that we may prevent this inconvenience from reoccurring. Your thoughtfulness towards us and others is highly commendable and we really appreciate the business. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to share your incredible story! We are absolutely thrilled to hear that in a moment of crisis while traveling with your 5th wheel, you found your way to Holm Buick GMC in Salina, KS, and we were able to provide the exceptional service you needed. Your experience perfectly exemplifies our core value of Concern for Others. We are immensely proud of Theron, Wes, and Lucas Luchsinger for bending over backward to quickly diagnose and repair your truck despite the speed reduction warning. Getting you back on the road safely and efficiently, with a turnaround time from 12:30 PM to 5:30 PM, is a testament to their teamwork and determination to excel. Your perfect 5-star ratings across all categories are the highest compliment, and we truly appreciate you choosing to trust us when you needed help the most. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We are delighted to hear that you had a pleasant experience and that Theron Kelbert provided you with excellent customer service. We are committed to our core value of customer care, which includes being helpful and providing solutions, like transportation, to meet your needs while your vehicle is in service. We will be sure to pass along your kind words to Theron, Lucas Luchsinger, and Josh Sare. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We are so glad to hear that you enjoy your visits with us and that our team, including Lucas, Derek, Ethan, and Josh, was helpful and informative. Excellent communication and teamwork are key to our core values, and we're proud that our staff works together to provide you with a great experience. Your high ratings on our service and workmanship show that our commitment to Customer Care is making a difference. We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Salina.