Lucas Luchsinger

Holm Buick GMC responded

Thank you for taking the time to share your incredible story! We are absolutely thrilled to hear that in a moment of crisis while traveling with your 5th wheel, you found your way to Holm Buick GMC in Salina, KS, and we were able to provide the exceptional service you needed. Your experience perfectly exemplifies our core value of Concern for Others. We are immensely proud of Theron, Wes, and Lucas Luchsinger for bending over backward to quickly diagnose and repair your truck despite the speed reduction warning. Getting you back on the road safely and efficiently, with a turnaround time from 12:30 PM to 5:30 PM, is a testament to their teamwork and determination to excel. Your perfect 5-star ratings across all categories are the highest compliment, and we truly appreciate you choosing to trust us when you needed help the most. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We are delighted to hear that you had a pleasant experience and that Theron Kelbert provided you with excellent customer service. We are committed to our core value of customer care, which includes being helpful and providing solutions, like transportation, to meet your needs while your vehicle is in service. We will be sure to pass along your kind words to Theron, Lucas Luchsinger, and Josh Sare. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We are so glad to hear that you enjoy your visits with us and that our team, including Lucas, Derek, Ethan, and Josh, was helpful and informative. Excellent communication and teamwork are key to our core values, and we're proud that our staff works together to provide you with a great experience. Your high ratings on our service and workmanship show that our commitment to Customer Care is making a difference. We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are so glad to hear that you had a great experience with the first service on your 2025 Buick Envista. It means a lot to us that our reputation led you to purchase your vehicle here. Our team, including Lucas, Derek, Ethan, Jaron, and Josh, is dedicated to working together to provide quick, friendly, and outstanding service. We believe this commitment to Teamwork and Customer Care is what sets us apart. We appreciate you choosing us for both your purchase and service needs! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent five-star review! We're thrilled to hear you received great service and that we were able to get you in and serviced so quickly. It's also wonderful that you recognized our parts guys for their great work. Your feedback truly highlights our team's commitment to Customer Care and our dedication to efficiency. We pride ourselves on being quick and doing a thorough job, and we're very willing to be concerned about your wants and needs. This seamless experience is a result of the teamwork from employees like Lucas Luchsinger, Derek Duncan, Clark Fritz, Josh Sare, and Adam Scott. We appreciate you choosing Holm Buick GMC for your service needs! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful feedback! We're so pleased to hear that our facility was clean and modernized and that our service staff was proficient, efficient, professional, knowledgeable, friendly, and courteous. This truly speaks to our core values of excel and industrious, as we strive to set the standard for automotive dealerships through our actions and achievements. We appreciate you recognizing Lucas Luchsinger and Ethan Hodges for their contributions to your positive experience. Sincerely, the Holm Automotive Team of Salina