Luis Castillo

He cheats the customers. Giving wrong information about the cars to make them buy it. Giving wrong information about the cars to make them buy it. More

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My Sales Rep. , Win, was personable and knowledgeable of the vehicle I was looking at. Was quick to respond to follow up inquiries after my purchase and helped me w , Win, was personable and knowledgeable of the vehicle I was looking at. Was quick to respond to follow up inquiries after my purchase and helped me with an issue after the purchase relating to the vehicle. More

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A great experience with a good salesman whi took care of my family through the car purchase process. my family through the car purchase process. More

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this dealer has a very poor, unprofessional, and un friendly sales team. I DO NOT RECOMEND GOING HERE AT ALL. friendly sales team. I DO NOT RECOMEND GOING HERE AT ALL. More

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Buying a car is often a nerve-wracking job, but the great work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci! Great Job! More

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Visited this dealer ready to purchase a vehicle and was greatly disappointed in the integrity of the finance/managerial staff. When we were taken to talk to the dealerships' financial staff an interest greatly disappointed in the integrity of the finance/managerial staff. When we were taken to talk to the dealerships' financial staff an interest rate of 1.99% from Sun Trust bank was offered, the financial institute that we currently use offered us a lower rate for the amount that that was needed to purchase the vehicle. At this point in time a Luis Castillo walks in and introduces himself as the Pre Owned Sales Manager. He then disputes the claims of my financial institute, feel the weight of his ego and asks the finance lady on what was that interest rate that was offered to us; she replies with a different percentage then originally offered (planned? maybe). When I called her out on it, she disputed it; she was was certain that it was not 1.99%. Mr. Castillo keep bashing persistently and keep repeating "how much do you really want this car, because it can be gone if you don't take it now". It was getting really annoying. This was the biggest BS because there are so many 2018 RAV4s not only in this dealer but others with the same exact specification and mileage. Well at this point Mr Castillo feel that he everything figured out. The finance lady then tells him one critical detail, that detail is that we were going to put 70% ($15,000) of the payment in cash at this very moment. Boom, his mind was blown and the amount of bs that came out of his mouth after was incredible. We decided not to purchase from here for the mere fact that Mr. Castillo is a man who uses his ego/character as a drive factor for clients to forcibly take the dealers offer and not have the integrity or moral courage to work along side the client. FYI, he claimed to have worked at the headquarters of the financial company as well; with some research those claims do not seem valid. In short, Mr. Castillo is on off of being a conman who only takes interest in his own investments and not that of his subordinates or clients. He lacks attention to detail, integrity, and respect. A person in his position should have these qualities and adhere to them. I do feel for the salesmen who took is time in giving the opportunity to view so many vehicles until we found the perfect one. Unfortunately, Mr. Castillo has cost one of his subordinates a sale and I mentioned to the salesmen as well that we were grateful for his time. More

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Predatory Lending - Beware Underrepresented Communities The simplest definition of predatory lending is financing that imposes high interest rates or overly restrictive loan condition. This is exactly what The simplest definition of predatory lending is financing that imposes high interest rates or overly restrictive loan condition. This is exactly what Koons Toyota Vienna & their finance department thrives on, i.e. attempting to pass on a 13.5% Interest rate to someone with a fair credit. Additionally, as a predator lender, Koons tries to get as much money upfront as they can because their payment terms are so difficult to manage, they know it probably won’t be long before the car payments can't be made and the car is repossessed. Lastly, 'conscious' bias was evident in Luis Castillo & Kay from Finance - where two "high school" graduates are pontificating on Virginia laws & "educating" working professionals about credit worthiness. The net net - AVOID AT ALL COST, especially if you're an IMMIGRANT, a group they prey on. More

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excellent customer service it was an amazing experience to get my car to a fast track team who explain to me the best options that i have to purchase a Toyota Tundra it was an amazing experience to get my car to a fast track team who explain to me the best options that i have to purchase a Toyota Tundra More

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excelent was excelent service , good price. and i dont spend to much time to finish my purchase, so i wiill recomend my freinds this dealer with special attent was excelent service , good price. and i dont spend to much time to finish my purchase, so i wiill recomend my freinds this dealer with special attention of luis castillo More

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Buying a Toyota Corolla Great experience. I contacted Luis Castillo via e-mail and we agreed on the price via e-mail. When I went to the dealer, the car was waiting for me. Great experience. I contacted Luis Castillo via e-mail and we agreed on the price via e-mail. When I went to the dealer, the car was waiting for me. The finance process was very smooth. cast More

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