Luis Reyes

Great experience, just wish I had more options in colors of cars to choose from. There was only one available that fit my budget. If I’m spending the money for a brand new car I want options. Other than tha of cars to choose from. There was only one available that fit my budget. If I’m spending the money for a brand new car I want options. Other than that experience was great! More

by kfisher7989 Verified Customer Verified Customer

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First, I want to say that our initial impression was outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed up the Monday after our purchase, and we asked about the second key fob and financing paperwork so we could confirm when our first payment is due. We were told this information would be provided on a USB drive, but we did not receive one. Louis said he would send both the USB and key fob. A week later, after not receiving any updates, we called to check on the status. At that time, we were informed that our financing had not been finalized and that additional items were needed, including two references and my most recent pay stub. We promptly emailed this information. Later that same day, Louis mentioned to my husband that he would need to order the key fob because it could not be located, which was surprising as we believed this had already been addressed. We also discovered that our insurance had not been contacted, and we were told not to worry because coverage was tied to the temporary tag. It has now been several more business days with no updates. At this point, it feels like once we drove off the lot, everything stalled. I’m struggling to understand how financing has not yet been finalized more than a week after the purchase. I understand everyone is busy, but clearer communication and follow-through would be greatly appreciated. Please contact me at your earliest convenience to provide an update. Thank you, Michelle Frock More

by mfrock68 Verified Customer Verified Customer

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I really want to shout out Luis, my car salesman. He was very patient with me as this was a 8 month long ordeal. I kind of strung him along until I was ready and he was nothing but kind the whole tim He was very patient with me as this was a 8 month long ordeal. I kind of strung him along until I was ready and he was nothing but kind the whole time. I really appreciate him and he’s become a friend. More

by Sam Gary Verified Customer Verified Customer

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Luis Reyes was my salesman. Very helpful with the trade and buying experience. I would recommend him to others. Very helpful with the trade and buying experience. I would recommend him to others. More

by Paulbrodriguez Verified Customer Verified Customer

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Great job! Professional is all aspects! Mr. Reyes was superb in all respects. We will shop here again. Professional is all aspects! Mr. Reyes was superb in all respects. We will shop here again. More

by trk17han Verified Customer Verified Customer

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We had a great experience working with Luis Reyes. He was knowledgeable, very friendly, and we felt very comfortable going through the whole process.Highly recommend him. He was knowledgeable, very friendly, and we felt very comfortable going through the whole process.Highly recommend him. More

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10 out of 10 they did a fantastic job of helping me out would definitely go again!!!! would definitely go again!!!! More

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Luis was great had the best for my requirements. VERY amicable & well informed & shared his information. Made the whole process easy!!! VERY amicable & well informed & shared his information. Made the whole process easy!!! More

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The entire purchasing process was a refreshing, great experience.I would not hesitate to recommend this dealership. experience.I would not hesitate to recommend this dealership. More

by cnetra Verified Customer Verified Customer

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Abhi was a great sales consultant when I visited Ideal Hyundai. He was very knowledgeable and understanding. He's been very attentive and helpful when reaching out with questions and concerns. I highly re Hyundai. He was very knowledgeable and understanding. He's been very attentive and helpful when reaching out with questions and concerns. I highly recommend the good folks at Ideal Hyundai. 10/10, 5 Stars More

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