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Luke Jones
Refer Me
15 Reviews
My name is Luke Jones. I'm the Fixed Operations Director with over 25 years of experience working within customer service and automotive repair industry. I take great pride in our work and reputation. We have a passion for service and completely satisfying those we serve.
Read moreDealership Experience
12 yrs, 9 mos
Industry Experience
35 yrs, 5 mos
Specialties & Trainings
Malcolm Baldrige National Quality Award
Dale Carnegie Leadership and Communication
Lexus Parts Managment
Toyota Parts Managment
GM Fixed Operations
15 Reviews
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15 Reviews of Luke Jones
January 03, 2024
Horrible. They say if your vehicle is over 10 years old that GM won’t back them up on parts. What shop needs backup? Sad. Toliver brothers Chevrolet in Ballin They say if your vehicle is over 10 years old that GM won’t back them up on parts. What shop needs backup? Sad. Toliver brothers Chevrolet in Ballinger will take care of you 100%. Mitchell Buick GMC is a joke. They want you to trade in so they can sell that(old) vehicle to someone else. Scam More
by PSICLAY
Verified Customer
Helpful 
December 29, 2023
BEST PLACE TO DO BUSINESS AT HANDS DOWN! TOP NOTCH SERVICE DEPARTMENT, I PROMISE THEY WILL MAKE YOU FEEL AT HOME AND TAKE CARE OF YOU 100 PERCENT! TOP NOTCH SALES STAFF WITH TOP NOTCH MANAG TOP NOTCH SERVICE DEPARTMENT, I PROMISE THEY WILL MAKE YOU FEEL AT HOME AND TAKE CARE OF YOU 100 PERCENT! TOP NOTCH SALES STAFF WITH TOP NOTCH MANAGEMENT More
by bwtristar
Other Employees Tagged: Janel Balderas, Alex Anderson, Randall Wilson, Casey Alvarado, Steven Rodriguez, Chris Morales, Mario Rodriguez, Josh Hewitt, Lorie Settle
December 03, 2023
I appreciate Mario and the rest of the service department for taking care of my vehicle. Thank you! for taking care of my vehicle. Thank you! More
by Brittany
Other Employees Tagged: Mario Rodriguez
December 02, 2023
In for recall. As drove out of lot, plastic frame around mirror mount on windshield was hanging off, interior light was hanging out of roof. I was able to fix thes As drove out of lot, plastic frame around mirror mount on windshield was hanging off, interior light was hanging out of roof. I was able to fix these quickly. Rear view mirror was vibrating loosely unlike prior to service Called and left message with advisor on the way home and never received return call. Further examination when arrived home showed grease prints on both a-pillar handles and faint prints throughout headliner. About two days later stopped by to show advisor and he reported no adjustment for mirror but felt unlikely from service. In mean time buzzing noted over passenger window when driving. Unfortunately, contracted covid at work and was out of pocket. After recovery, contacted advisor and set up appointment with some discussion where told mirror could not be from service. Picked up today with buzzing repaired but nothing addressed with mirror and offer to allow me to speak with service manager. I chose not to at that time as felt there was no support to remedy the issue. On arrival home I looked over grease spots and found more under sun shades with new gap at attachment of drivers sun shade and plastic of rear view mirror. I decided to return and address with Mr Jones. After showing these issues to Mr Jones and reporting there was no grease when vehicle dropped for recall and rear view mirror was not vibrating I was told his employees do not work with that type of grease and could not have possibly done that. Also, he had done more than 300 repairs including 3 that day and never had a problem. Insinuating there was no way these things were a result of of the recall service and that I was wrong or lying. I am acutely aware of the condition of my vehicle and these things were not present prior to dropping it off for the required recall service. I am resigned to absorbing the cost of a new mirror and spending an hour or two cleaning up the grease and adjusting the sunshade. I am unlikely to be much of a loss to your customer base but can not help but think I am the only person walking out of your service center feeling I have once again received the poor service I expected from a dealership. B Hernandez MD More
by MAGNA0
November 12, 2023
Awesome experience, the guys in service, Chris,Mario,and Josh were so welcoming when we arrived. They got our vehicle in and out in great time. Also some great staff in the service department office when pi Josh were so welcoming when we arrived. They got our vehicle in and out in great time. Also some great staff in the service department office when picking up our vehicle, very professional. We were greeted by the service manager, Mr.Jones when picking up our vehicle and wow! What can I say,other than an overall great experience. We'll definitely be returning. More
by CGUTIERREZ73106
Other Employees Tagged: Chris Morales, Mario Rodriguez, Josh Hewitt, Lorie Settle , Vanessa, Cindy
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