Luke Stewart

Lester Glenn Chevrolet responded

Hi Kelleyann, Thanks for sharing your experience! We’re so glad to hear this was your second time leasing with us and that Bill, Sam, and the team made the process just as amazing as before. It’s great knowing you love your new Traverse and continue to recommend us; your loyalty means so much. Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Edith0913, Thank you for your review. We have shared it with our management team. Our team’s recommendation has been reviewed and confirmed by our management team, that the items mentioned should be further reviewed by the collision center that you are already working with, and potentially included in the open insurance claim. Based on our assessment of the vehicle and its condition, there are a number of items within the vehicle that are askew and could potentially impact adjacent parts/systems within. After further review of our communication with the parties involved, we must respectfully disagree with your position on this matter, but certainly apologize for any misunderstanding that took place along the way. Upon inspection of the damage, our team’s position has remained unchanged on what would be possible or appropriate under the terms and coverage of your warranty to complete at this time. Furthermore, our time has maintained and still maintains that we would be happy to further inspect your vehicle once all repairs related to the vehicle’s damage are complete. We would also like to confirm there are no recalls or special coverage present on your specific vehicle. Our team determined that the malfunction was caused due to the accident that the vehicle experienced, and further repairs should be completed by the body shop you are currently using. Thank you for your feedback. The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Arthur, Thanks for sharing your experience! We’re glad to hear the communication was great and that our team was helpful in solving your issues. It’s wonderful the work met your expectations and that your service advisor did a great job. We appreciate your feedback! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey Jvergs, Thank you for taking the time to leave feedback about your recent experience with our service team. Customer feedback is exceptionally important to all of us here at Lester Glenn Chevrolet and we shared your comments with our management team for their review. We understand that it can be frustrating when certain repairs are not covered under your vehicle's warranty or protection plan. However; we do not appreciate or agree with the comments and suggestions you made in your review and would like to add further clarification in case there was any misunderstanding during your recent visit. Our team submitted all of the documentation and materials required to request coverage under warranty for your vehicle's repairs. It was determined, not by Lester Glenn Chevrolet, but by those that administer the warranty that these repairs would not be covered under warranty. We, at the dealership, do not make these decisions or have any weight on the decisions made, all we can do is provide documentation and work with those that administer the warranty - whether it be the third party or the manufacturer - to provide all of the information requested. Whether your work is covered under warranty or not, a payment is made to us (or any service center) for any work completed. That payment may be made directly by you or your organization, or by the warranty company. We pride ourselves on providing honest assessments for required repairs and recommended services in a very transparent way to all of our customers, whether they have a warranty or not. As a certified Chevrolet repair facility, we operate within the rules and guidelines that General Motors holds us accountable to, and operate in good faith of our customers, as we have since we first opened the doors of our building in 2011. We are very sorry to hear you feel this way. If you feel that the warranty coverage decision is incorrect, we recommend that you reach out to General Motors or your warranty provider to have further discussion with them as they might be able to provide additional clarity that we were unable to offer you. Thank you again for your feedback. We wish you continued luck with your vehicle and safe driving. The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Namgim, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team and that Luke was friendly and helpful. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team