Luke Whiting | Page 5

Very responsive! I had a good experience overall with the purchase of my vehicle. The salesman was very timely with returning my emails, which was really important in I had a good experience overall with the purchase of my vehicle. The salesman was very timely with returning my emails, which was really important in the purchase of my vehicle because they sell so quickly. The only thing I was a bit disappointed in was there was a coolant leak that we found on the vehicle when we went to pick the vehicle up. The salesman was able to get a new clamp and remedy the situation, but it added a lot of time to the transaction. Also, we were at the dealer for 3.5 hours to do the transaction, which seemed long to me. More

by ECWILDENBERG Verified Customer Verified Customer

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Friendly and wuick I have purchased dozens of vehicles and this without a doubt was the easiest, quickest and friendliest visit to a dealership ever. Everyone was nice, I have purchased dozens of vehicles and this without a doubt was the easiest, quickest and friendliest visit to a dealership ever. Everyone was nice, knowledgeable and responsive. I came hundreds of miles and it was worth every one. More

by CFLIGEL Verified Customer Verified Customer

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The staff is amazing! This is my third car from Boucher I worked with Pat McIninery and Luke Whiting and they were both incredible. They took the time to listen to what I was looking for and went above and I worked with Pat McIninery and Luke Whiting and they were both incredible. They took the time to listen to what I was looking for and went above and beyond to make sure I got the car I wanted. I had a lot of questions and they answered them all thoroughly and made me feel comfortable and confident with my purchase. Can’t say enough good things about them! The staff is all very helpful and kind. If you are looking for a car, stop in to Boucher. My whole family has bought cars from Pat and we are all very pleased :) More

by KWERBA1 Verified Customer Verified Customer

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Great I was coming to the end of my lease and was looking for a god used car. Amanda Olson and the people in the used car section were phenomenal! Follow- I was coming to the end of my lease and was looking for a god used car. Amanda Olson and the people in the used car section were phenomenal! Follow-ups and help with pairing my phone, couldn't ask for more helpful and courteous people. They put me i a car I love. More

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Poor Salesmanship I live almost 6 hours away from Boucher Hyundai and did my dealings over the phone and through email with Luke and Henry. I made it clear to Henry tha I live almost 6 hours away from Boucher Hyundai and did my dealings over the phone and through email with Luke and Henry. I made it clear to Henry that I was pressed for time since I have close to 12 hours of driving round trip, he assured me that all the paperwork would be done and ready to sign when I arrived, which it was not! I was there for 2 hours before I left. Henry kept telling me just a few minutes, just a few more minutes. Honesty goes along way with me! The two finance guys that helped me out were great guys and honest. I would never buy a vehicle from Henry again!!!!! More

by MATT Verified Customer Verified Customer

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Poor customer appreciation!! Had a horrible experience from start to finish. A few employees were excellent- namely, Dan Clikeman and Rafael, Immediatly, van hesitated and was ver Had a horrible experience from start to finish. A few employees were excellent- namely, Dan Clikeman and Rafael, Immediatly, van hesitated and was very quiet on startup. Having never owned a Chrysler, we assumed it was normal. Find it extremely difficult to believe an experienced service technician wouldn't have recognized the hesitation on start up. We then had extremely cold weather, so figured battery was an issue. Paid $200 for a new battery, problem then got worse until the van would no longer start. The dealer did tow it for us, however, that is the extent of their help. It needed a new starter. I believe Nick Stovall tried to help us, but felt like his hands were tied. Seeing as this was a problem immediately after picking up the vehicle, and going to a reputable dealer for this vehicle purchase, we mistakenly assumed they would do the right thing and pay for the repair. We missed 4 days of work and could barely get a return call and no - we were not offered a "loaner" vehicle. We opted to bring in our own part (it was $100 cheaper than they offered).Nick told us it would be $220 for the part and $80 for 4 hours of labor. He said and I quote "you're getting labor for $20/hr which is insanely cheap for a dealership." As I said, we brought in our own part to save money, and dropped it off by 11am. Didn't hear anything, so we then stopped in at 2:45 and they hadn't even looked at our van yet, we then received a call at 3:53 that they were finished with the van (meaning 1 hour of labor). Thought perhaps, they would finally do right by the customer, but were proved wrong again! Charged full 4 hours of labor +$80). Not to mention, we only owned the van for 2 & 1/2 weeks total and the problem was there from the start! So incredibly disappointed as we thought a reputable dealer would provide better quality and better customer service! Never felt so unappreciated as a customer ever! More

by JODEYE0711 Verified Customer Verified Customer

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Great Buying Experience! I had the absolute best time buying my car from Amanda and the folks at Boucher of Waukesha! Everyone was pleasant and helpful, they got me a fantasti I had the absolute best time buying my car from Amanda and the folks at Boucher of Waukesha! Everyone was pleasant and helpful, they got me a fantastic deal, and not once did I feel an ounce of pressure!!!! More

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A miraculous deal I had been to several dealerships and car lots. And this I felt was my last result. As I was getting out of the car Brad was finishing up with someone I had been to several dealerships and car lots. And this I felt was my last result. As I was getting out of the car Brad was finishing up with someone and walking back to the office. He asked me if he can help me and I said yes and I told him I needed a miracle and he said he would do the best he could. He was kind understanding, And willing to work with me. He wanted to help me get a vehicle, not just make a sell. Brad worked a miracle that day. I recommend him as a auto salesman to anyone. More

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Best Hyundai Best Dealership Everyone here is a professional when it comes to working with you and whatever your goals may be. Personally, they helped me get out of a troublesome Everyone here is a professional when it comes to working with you and whatever your goals may be. Personally, they helped me get out of a troublesome vehicle and went way beyond what any other dealer would do for someone. Sales, finance... everyone was a hero! More

by Clinton Nemoir Verified Customer Verified Customer

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Ford tbird Having many problems with the car, is used and I understand as is, we can’t drive the car as I fill this out. Check engine light came on and it has no Having many problems with the car, is used and I understand as is, we can’t drive the car as I fill this out. Check engine light came on and it has not passed emissions. Sitting at a service garage trying to find out the problem. So we can get the title. We have until September 17 to get it fixed. More

by KANSASLOVER2010 Verified Customer Verified Customer

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