Lupe Cantu

We did not have a pleasant experience with buying our vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific fe vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific features we were interested in, the dealer prepared the wrong vehicle for us. Communication was excellent before we purchased the vehicle, once we purchased it the situation changed 180 degrees. We tried to contact Lupe via email after the sale, we got no response. We spoke on the phone with Kyle Ringle, who was somehow familiar with our case, but not fully updated by Lupe, Kyle assured us he will speak with Lupe about our experience. No news from Lupe 2 days after buying the vehicle. I had a phone conversation with Lupe before coming to the dealership, he was courteous and he gave us one deal, he included an extended warranty at no cost for us, but when we got to the dealership, Lupe was not available and we ended up paying for the extended warranty because the information was not conveyed to the financial department. We understand that people have personal problems and cannot always be on the premises, at the client's disposal, however we appreciate greatly the honesty and were disappointed with Lupe for that. Shelby, from the Financial department was super nice, which helped alleviate some of the frustration we had, but this does not improve much our experience. The only reason we ended up buying the vehicle is because it was the only vehicle on a radius of 200 miles form home which satisfied what we were looking for. We traveled for 2 hours to get to this dealership, if they were closer to home we would have not bought the vehicle. Unless you are close to this dealership and could come multiple times for discussions, negotiations, finalization of a transaction, we would not recommend them. We will certainly not recommend them to any of our friends and acquaintances who are looking to buy new vehicles and live far from this location. Regarding the product, we ended up buying a beautiful Chrysler 300, we are Stellantis employees and we stand by our products. We consider this a very objective review and hope that will help other potential customers interested in using the services of this dealership. More

Helpful 0

Report | Print

Coolest and funniest salesman that I’ve met, very down to earth and understanding of our needed vehicle. Keep being yourself Fernando. Que tipaso es Fernando, uno de los mejores vendedores que he conocido. earth and understanding of our needed vehicle. Keep being yourself Fernando. Que tipaso es Fernando, uno de los mejores vendedores que he conocido. Se los recomiendo y hará lo más posible para darles un buen precio. More

Helpful 0

Report | Print

We had a really great sales experience thanks from beginning to end. Thanks to Felipe, and the team at CR motors. We were just tire kickers until Felipe met us out in the lot. We felt valued and th beginning to end. Thanks to Felipe, and the team at CR motors. We were just tire kickers until Felipe met us out in the lot. We felt valued and that we got the best deal. With no pressure, just the facts about the Jeep SUV line up. We left with a brand new Jeep Compass and smiles. Thank you Felipe More

Helpful 0

Report | Print

Everyone was very friendly and helpful Would definitely buy again from dealership Thanks Everyone keep up the great work definitely buy again from dealership Thanks Everyone keep up the great work More

Helpful 0

Report | Print

I enjoyed my experience at CR, everyone is so welcoming and willing to help you with what is best. and willing to help you with what is best. More

Helpful 0

Report | Print

Really nice dealership with really great people, James was the best, helped get us in the vehicle that we really wanted, made sure to get the best deals for us to be able to come home in what we wanted. was the best, helped get us in the vehicle that we really wanted, made sure to get the best deals for us to be able to come home in what we wanted. More

Helpful 0

Report | Print

First time buying from this dealership but drove 50 minutes to check it out. Fernando was great and I love my new Jeep Grand Cherokee! minutes to check it out. Fernando was great and I love my new Jeep Grand Cherokee! More

Helpful 0

Report | Print

Extremely satisfied with their services and assistance with the purchase of my new Tesla. The dealership team was nothing short of exceptional in terms of trying to help with any or all of my questions! with the purchase of my new Tesla. The dealership team was nothing short of exceptional in terms of trying to help with any or all of my questions! This process was seamless and effortless! More

Helpful 0

Report | Print

They went above and beyond to help me out, I greatly appreciate it. Thank you Kyle! appreciate it. Thank you Kyle! More

Helpful 1

Report | Print

James did a great job took over the deal to make sure we got the truck we ordered. got the truck we ordered. More

Helpful 0

Report | Print