Lupita Nunez
Lupita Nunez at Five Star Ford of Dallas
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Lupita Nunez

Aftermarket Sales

Five Star Ford of Dallas

8900 President George Bush Tpke
Dallas, TX 75252

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5.0
16 Reviews

Languages Spoken

Spanish Spanish

5.0

16 Reviews

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16 Reviews of Lupita Nunez

May 06, 2024

Dealership Rating
Employee Rating

Allen is hands down the best sales associate I’ve ever bought a car from. He understood what we were looking for and what we wanted to do with our lease trade in. He was never once pushy or trying to sell More

by TheSuarezFamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Five Star Ford of Dallas responded

Congratulations to TheSuarezFamily on your purchase from Allen and the Five Star Ford Dallas sales team. Convenient transactions are our focus. When you have additional auto needs, we hope you count on us. Reach out any time to 972-985-3600. Thank you, Thomas Bies, General Sales Manager

May 05, 2024

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My wife had talked to Joe earlier in the day and said I may be ready to get a new truck. He suggested what I would like and he was right. Never pushy of forceful. The process at 5 Star Ford to get a new tr More

by greg.couch0304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Crawford, Esmeralda Garcia

May 06, 2024

Five Star Ford of Dallas responded

Greg, Congratulations on your new truck! Joe and the Five Star Ford Dallas team are now concentrated on helping you enjoy your Ford. Stop by or call 972-985-3600. Thank you for your business and endorsement. Sincerely, Thomas Bies, General Sales Manager

May 03, 2024

Dealership Rating
Employee Rating

John assisted you when we were having issues with the Service Department and he made it happen. I am not sure how, but he did. Thanks, John... More

by chism8166
Recommend Dealer
No

Other Employees Tagged: John Ballard

May 06, 2024

chism8166 responded

UPDATE - BUYER BEWARE And this story is one of many stressful experiences with this dealership as they have made this experience unhealthy, stressful, and just plain terrible. We always have a sense of dread when we have to deal with this dealership. Yes, it appeared on May 3rd that the rattling issues had been resolved, but nope we still have rattles. DO NOT BUY A EXPLORER AS THEY RATTLE. We now have a large dent on the right side, our driver's mirror is damaged and does not work properly, and new 2 scratches as one can tell when a dent is new, and this damage happened while they had it in service. I am not surprised given the way they park the vehicles that are in for service AND YES I have pictures. We have had it with Ford as they do not live up to slogan of "TAKING CARE OF TEXAS, ONE FAMILY AT A TIME" and we are selling this rattling vehicle, even the loaners that we had during service rattled and we have videos of this rattling loaner truck. Okay here is the latest... While attempting to contact the accounting department, to cancel the Vehicle Service Contract the Operator that answered the number 469 965 1452 at 1:08pm -- 1:11pm did not answer the phone 3 times and sent me directly to the general voicemail 3 times after I spoke with her twice at 1:08pm. I called from a different number at 1:13 and she answered and replied "I was on another line". She had her dishonest response ready. She did not want to deal with me, which I guess answering the phone and forwarding calls is a tough job, so she avoided speaking with me and forwarded me to the general voicemail box for Five Star Ford. And this is the type of service that Five Star Ford Provides.....

April 06, 2024

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Employee Rating

I am a proud new owner of a new 2024 Mustang! Raed was my sales rep and Lupita assisted me spice my baby up with a few aftermarket add-ons. Tarek took care of us as well in Finance by respecting More

by lcox99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raed Ashkar , Tarek Salama

Apr 07, 2024

Five Star Ford of Dallas responded

Lcox99, Congratulations on owning a new 2024 Mustang! Raed and our Five Star Ford Dallas sales team continue to be available at 972-985-3600. Helping you understand and enjoy your Ford is our goal. Thank you for shopping with us and please call with questions. Best regards, Thomas Bies, General Sales Manager

March 28, 2024

Dealership Rating
Employee Rating

Matt Jones was one of the best sale person I’ve ever worked with. I kept having so many questions and he helped me through each and every one of them. Superior customer service during the sale and after More

by lelmore1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 29, 2024

Five Star Ford of Dallas responded

Lelmore1234, Thank you for sharing your experience with us! We're thrilled to hear that Matt Jones provided you with exceptional service and guidance throughout your purchase journey at Five Star Ford Dallas. Providing superior customer service is always our goal, and we're glad that Matt was able to address all of your questions and ensure a smooth experience, both during the sale and afterward when you picked up your new 2023 F-150 XLT. Your complete satisfaction continues to be the goal. Call 972-985-3600 with questions any time. Best regards, Thomas Bies, General Sales Manager

February 14, 2024

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My experience was amazing with Five Star Ford in Dallas. I was looking for a Dark Horse, and it was hard to find a dealer with an allocation. Tyrone Burks from Five Star contacted me through email right More

by kr6716
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyrone Burks, Tarek Salama , Corey White

Feb 14, 2024

Five Star Ford of Dallas responded

Kr6716, On behalf of the Five Star Ford Dallas performanc temm, congratulations on owning a Dark Horse! Sharing our knowledge is important and we want to hear from you at 972-985-3600 with questions. Helping you fully enjoy your Ford is the goal. Thank you for your kind words and business. Sincerely, Thomas Bies, General Sales Manager

December 26, 2023

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Simply the best place to buy or lease a vehicle. If they don’t have what I want, they find it for me. They’ve never failed to do so. Sales team is simply outstanding to work with when buying, More

by Tomm4LSU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 27, 2023

Five Star Ford of Dallas responded

Tomm4LSU, We are dedicated to delivering outstanding service and ensuring a seamless car-buying experience at Five Star Ford Dallas. We deeply appreciate the loyal trust you've placed in us, and our commitment extends beyond your purchase to guarantee your ongoing satisfaction. Should you require additional assistance, please feel free to contact us at 972-985-3600 without hesitation. Our team is here to assist you, and we value being your preferred dealership. Thank you, Thomas Bies, General Sales Manager

December 15, 2023

Dealership Rating
Employee Rating

Just purchased yesterday 2024 Ford Maverick. I worked with Tyrone Burks as my sales rep and he was the best. Test drive was great, then the offer on the truck and on the trade in were fair and n More

by R.K. Bunch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyrone Burks, John Ballard

Dec 16, 2023

Five Star Ford of Dallas responded

Congratulations, R.K., on owning an awesome new Ford Maverick. Tyrone and the Five Star Ford Dallas sales team are grateful for your endorsement and business. Remember, we are here to help you fully enjoy your truck. Stop by or call 972-985-3600 to review the features of your Maverick any time. Thank you, Thomas Bies, General Sales Manager

October 18, 2023

Dealership Rating
Employee Rating

Excellent experience. Answered all my questions and revisited information at a later date to refresh my memory. More

by jcrodgers457
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brett Ingersoll, Alex Quinones

Oct 19, 2023

Five Star Ford of Dallas responded

Jcrodgers457, Thank you for sharing your experience with us. Our goal is to provide focused service at Five Star Ford Dallas, and we're delighted to know that we were able to answer all your questions. We want to hear from you at 972-985-3600 any time you would like to revisit features on your new Ford. Enjoy your ride! Best regards, Thomas Bies, General Sales Manager

January 07, 2023

Dealership Rating
Employee Rating

Joe has been great to work with on my purchase. I had ordered a 2022 and kept having problems with Ford Motors getting delivery, Joe knew I was wanting my new truck and helped me find this one on More

by dlhemort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Crawford, Esmeralda Garcia

Jan 11, 2023

Five Star Ford of Dallas responded

Congratulations, dlhemort, on your new Ford! Thank you for continuing to communicate with Joe while waiting for the delivery of your order. Your patience was appreciated and we were more than happy to find an acceptable alternative. Please stay in touch at 972-985-3600. Best Regards, Thomas Bies, General Sales Manager

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