Luther Johnson

Luther was one of the best salesman at Lia Honda I could of asked for. Very patient and willing to work with families all the way around. He was very understanding and took to my preferences with what I was of asked for. Very patient and willing to work with families all the way around. He was very understanding and took to my preferences with what I was looking for in a car. More

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Leased a 2025 Honda Ridgeline from Kingston Lia Honda on 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors Mark and Sue along with Honda senior tech John have been great. Was in for service and ended up leasing a new Honda the same day. That was a huge mistake! Bottom line. DECEPTIVE sales tactics to get a sale. Spent hours working on a deal. First, price of new auto. Second, trade in price. Verbal agreement to proceed with purchase. Salesman Luther Johnson who asked me for ID when I first started talking with him (red flag) said we had a deal after the typical games. Never explained the contract or showed actual prices paid and trade allowance. It was late, had been there for many hours, signed where needed on a iPad with small text and took possession of the vehicle and left my trade only to find out days later as Luther had not forwarded me the sales contract via e-mail as promised even after e-mailing and calling him the following days. When I finally obtained the documents, it was clear LIA Honda never honored the verbal agreement or their own worksheet numbers. LIA sales tacked money back on the price of the new vehicle in the back room before signing. From "we can't do that" to "you have a deal" when in reality, it was all a LIE to get a sale. Contacted General Manager Ross Hubert via e-mail. Finally got a copy of the contract. After seeing I was scammed and lied to, immediately called and stopped in with my paper work and "worksheets." Ross admitted I was charged more (about $1,400) than agreed upon yet defended this deceptive sales tactic as if it were the norm at LIA Honda and said "I think you have buyers remorse" and "you lied about your trade-in" because I wasn't sure if I was going to trade-in my one owner 2014 Ridgeline, keep it, or run up to Albany, NY and sell to Carmax and purchase a Ridgeline in the Albany area. After back and fourth, Sales Manager Ross Hubert agreed to get me a Honda Ridgeline OEM Bed Cover which I figured was better than nothing. My feelings as of today: Need service? You should be fine. Sales? STAY AWAY from any LIA Honda or other brand LIA dealership. I, a senior citizen on a fixed income, now feel like crap when I walk in their dealership and have higher car payments. Gave LIA of Kingston the first chance to get a high quality, clean Honda trade-in which they serviced for years and knew well. In the end, LIA still scammed me. Don't think for one second Ross got me a "free" bed cover after a sale just to be nice. His first offer was free oil changes. As they say, I have the receipts. Am I the first Salesman Luther Johnson, Sales Manager Curtis Knight and Mathew Panaro (names on paperwork) in LIA Honda sales department played this game with? Sure didn't seem or sound to be the case. You decide. Will still use the service department (for now) but will NEVER purchase or lease from LIA again. Would you? Curtis H. More

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Luther Johnson was wonderful. He was very knowledgeable and helpful. I was purchasing an all-electric vehicle for the first time. We did two test drives, Luther answered my many q He was very knowledgeable and helpful. I was purchasing an all-electric vehicle for the first time. We did two test drives, Luther answered my many questions, plus offered a lot of information about the car and options. Thanks, Luther! More

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Excellent experience. Salesman Luther Johnson was very professional and considerate. Of course Lia Honda sells a great product Salesman Luther Johnson was very professional and considerate. Of course Lia Honda sells a great product More

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In today’s car market, this was a pretty seamless transaction. Darian and Luther were transparent they didn’t force dealer mark ups making it a pleasant buying experience. transaction. Darian and Luther were transparent they didn’t force dealer mark ups making it a pleasant buying experience. More

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Very friendly costumer service, fast process, would shop here again. Was a great experience as well. here again. Was a great experience as well. More

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Excellent Customer Service provided by Darian McCargo Johnson. He answered all of my questions in a timely manner and he was patient, kind and professional Johnson. He answered all of my questions in a timely manner and he was patient, kind and professional More

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I have only the best things to say about Lia Honda of Kingston. My experiences on the sales floor and with the service center have been wonderful. Everyone is so professional, helpful, and curtious. Kingston. My experiences on the sales floor and with the service center have been wonderful. Everyone is so professional, helpful, and curtious. More

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Nice modern dealership. The salesman, Luther Johnson, was knowledgeable and laid back. It was an enjoyable experience buying my new car The salesman, Luther Johnson, was knowledgeable and laid back. It was an enjoyable experience buying my new car More

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