MATTHEW CARTER
MATTHEW CARTER at Southern Ford

MATTHEW CARTER

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.3
7 Reviews

Dealership Experience

2 mos

Industry Experience

2 mos

Languages Spoken

English English

4.3

7 Reviews

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7 Reviews of MATTHEW CARTER

June 27, 2025

Dealership Rating
Employee Rating

The service department completed my inspection in under an hour. I was pleased with the quickness More

by LYNNTAYLOR0765
Recommend Dealer
Yes

June 18, 2025

Dealership Rating
Employee Rating

I don’t know much about this dealership. I was a regular customer a Hall Ford before it became Southern Ford. I see a few familiar faces and a lot of new ones. The dealership is good, I just More

by Carrian83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 16, 2025

Dealership Rating
Employee Rating

Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of More

by mariahjeynae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2025

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They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. More

by LIONSB70
Service Price Transparency
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Recommend Dealer
Yes

June 14, 2025

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I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S More

by BERNARDMOYLER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 29, 2025

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Employee Rating

Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More

by cltcfn
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 29, 2025

Dealership Rating
Employee Rating

Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic More

by MONROE.DSJ
Service Price Transparency
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Recommend Dealer
Yes

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