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Madison Hartung
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Madison Hartung | Page 3
Service Consultant
Big Star Hyundai
17990 Gulf Freeway
Friendswood, TX 77546
39 Reviews
Dealership Experience
2 yrs, 11 mos
39 Reviews
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39 Reviews of Madison Hartung
November 19, 2023
Excellent customer service. Wonderful facility. We had a recall any handled it quickly and professionally. Wonderful facility. We had a recall any handled it quickly and professionally. More
by CAROLYN HAAG
Verified CustomerOther Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
Helpful 
November 18, 2023
Had excuses 3 different times I went to pick up my car and I was not happy and I was not happy More
by SPARKYJC71
Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
November 13, 2023
great snack, clean place, little bit of slow service in terms of service on car terms of service on car More
by claudialeija4
Other Employees Tagged: Eric Lopez, Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
November 01, 2023
Excellent customer service , car was done when promised and great customer wait area and amenities and great customer wait area and amenities More
by JUANCHO138
Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
October 09, 2023
This dealership has updated on my vehicle every step of the way. It's clean the way. It's clean More
by DPPVELA
Other Employees Tagged: Juan Vasquez
October 07, 2023
New you need to bring the water bottles back. People are polite, location new new People are polite, location new new More
by MARILYN_MANNING
Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
September 02, 2023
Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More
by Bkasper
Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams , Jonathan Adams
September 01, 2023
This has to be the worst service dept. When the tech changed my oil in May, he disconnect the wiring harness to my horn. I had no idea this happened until I went to use my horn and it didn When the tech changed my oil in May, he disconnect the wiring harness to my horn. I had no idea this happened until I went to use my horn and it didn’t work. I called the service dept numerous times to get it fixed. This was in June and they said it couldn’t be fixed until August. I ended up having an accident due to my horn not working. When I spoke to the service Mgr, he said that wouldn’t have happened during an oil change. Yet, I have a video of their tech with his hands under the hood changing my air filters. On top of that, I have had a shake in one of my tires since I bought the car. Of course, they don’t accept the blame for that either and want me to go to discount tire. These are the original tires that came with the car. I came back for a 3rd time for them to look at the tire. I had a 7:15 AM appointment. I had to go to work and asked them when the car would be ready. They said 4 HRS. Excuse me, WHAT??? 4 hrs to look at a tire? Oh and they don’t try to accommodate your work schedule, you have to rearrange your life for THEIR schedule. If you get an oil change, you can guarantee, you will spend 3-4 hrs at the service dept. My time is valuable to me and I don’t want to spend my day off s wasting 3-4 hrs of my time for a SIMPLE oil change More
by annkvolkots
August 27, 2023
I have been struggling to get a response to my phone calls and emails by anyone there. When I call and leave a message to the service department or email the service representative no one responds. I h calls and emails by anyone there. When I call and leave a message to the service department or email the service representative no one responds. I have been a customer with Ron Carter now big star since 2014. Please let me know if I need to find another Dealership that would care to be responsive to their customers needs. Thank you, George Kelly More
by George Kelly
Dealership Inventory (447 Vehicles)
2015 Jeep Wrangler Unlimited
used
Copper Brown Pearlcoat exterior
Automatic
Four-wheel Drive
