Madolyn McPhail
Madolyn McPhail at Crest Volvo Cars

Madolyn McPhail

Volvo Certified Delivery Coordinator

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

5.0
48 Reviews
5.0

48 Reviews

Write a Review

Dealership Experience

9 yrs, 10 mos

Industry Experience

9 yrs, 10 mos

Languages Spoken

English English

48 Reviews of Madolyn McPhail

February 03, 2026

Dealership Rating
Employee Rating

Appreciate that they worked with us on our car color preference and price point. Excellent customer service from Gage, Brandon and Madolyn. They were patient and answered all our questions. More

by bcal7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen, Gage Rucker

Feb 06, 2026

Crest Volvo Cars responded

We are ecstatic to hear about your positive experience with finding the right vehicle that matched both your color preferences and budget. Your feedback about our team's patience and thoroughness in answering your questions truly means a lot to us. It's wonderful to know that our staff provided you with the excellent service experience you deserved throughout the process. Thank you for choosing Crest Volvo Cars and for taking the time to share your experience with others.

January 26, 2026

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Employee Rating

From the first return phone call on my interest in a vehicle for sale, to the signing of the contract to purchase, to the after care when I needed information, everyone involved at Crest Volvo was stell More

by kggcoffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Daniel Carlos

Jan 28, 2026

Crest Volvo Cars responded

Your positive experience means the world to us. We're thrilled that our team provided exceptional service throughout your entire journey with us, from that initial phone conversation about the vehicle you were interested in, all the way through the purchase process and beyond. It's wonderful to hear that our commitment to excellent customer care made such a strong impression. Your kind words about everyone you worked with at Crest Volvo Cars truly brighten our day and motivate us to continue delivering the same outstanding service to all our customers.

January 22, 2026

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Employee Rating

purchasing a Volvo from crest Volvo was a great experience. Our sales salesman, Greg Bryan was very patient and easy to work with. I would certainly recommend Crest Volvo to anyone who is intereste More

by gcnorris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with your Volvo purchase! Your kind words about having such a positive buying experience truly mean a lot to us. We're delighted that Greg provided you with the patient and knowledgeable service you deserved, and that he was able to help you secure the best possible price. Your recommendation of both Crest Volvo Cars and Greg's expertise speaks volumes about the quality service we strive to deliver. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

January 12, 2026

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Gage was incredibly helpful, insightful, and a pleasure to work with. I would strongly recommend him to other potential Volvo buyers. More

by jlaux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 14, 2026

Crest Volvo Cars responded

We're delighted to hear about your wonderful experience with Gage! Your positive feedback means everything to us at Crest Volvo Cars. Thank you for taking the time to share your recommendation.

January 11, 2026

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Impeccable understanding, patience, and customer service. I felt understood during this purchase. Both were kind! More

by NCJFOSTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Greg Bryan

Jan 14, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted that you felt understood throughout your purchase and that our team's kindness and customer service made such a positive impression. Your recognition means so much to us at Crest Volvo Cars.

December 31, 2025

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Employee Rating

Quality service and very hospitality and helping the customer satisfaction warranty very quality job provide to custom. I’m very happy with this service. More

by reza GH yghaffarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Service department

Jan 02, 2026

Crest Volvo Cars responded

We are excited to hear about your wonderful experience with our team. Your satisfaction with the quality service and hospitality you received means everything to us. We're thrilled that our commitment to providing excellent customer care and ensuring your complete satisfaction came through during your visit. It's fantastic to know that the quality of work we delivered met your expectations and left you feeling happy with the service. Your feedback motivates us to continue delivering the same level of excellence to every customer who walks through our doors.

December 27, 2025

Dealership Rating
Employee Rating

I am so grateful to have been able to work with Nash and the entire team at Crest Volvo Cars. I flew into Dallas from NYC to help my mother buy her first luxury car. I did my research prior to visiting Da More

by Parul Patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about the wonderful experience you and your mother had while finding her first luxury vehicle. It means so much that you chose our dealership after researching options for your visit from New York City. Nash and our team take great pride in creating a comfortable environment where customers feel at ease throughout their entire journey. We understand how important it is to have all questions answered thoroughly and to ensure we fully grasp what each customer is looking for. Your satisfaction with the deal we were able to arrange and our assistance with the trade-in process, even without the title present, demonstrates our commitment to going above and beyond. We truly value customers like you who take the time to share their positive experiences, and we are honored that you would recommend Crest Volvo Cars to your friends and family.

December 25, 2025

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Employee Rating

This is my second car with Crest. They have always treated me very well and their customer service and experience is one of a kind! More

by Lisa Krutmeier
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Dec 29, 2025

Crest Volvo Cars responded

Thank you for choosing Crest for your second vehicle! We're thrilled that our customer service continues to exceed your expectations. Your loyalty means everything to us, and we look forward to serving you again.

December 23, 2025

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Employee Rating

We received a fair value for our trade in and everyone was very friendly and straightforward. More

by DW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2025

Crest Volvo Cars responded

Thank you for sharing your experience We're grateful to hear you felt the trade-in value was fair and our team was friendly and straightforward. Your positive feedback means a great deal to us at Crest Volvo Cars, and your satisfaction drives us to maintain these high standards.

November 17, 2025

Dealership Rating
Employee Rating

Everyone there was great. Our agent Nash was awesome. We'll be back for our next car. More

by DB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir

Nov 25, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! It's fantastic to know that everyone made such a positive impression on you. We're particularly pleased that your agent provided such excellent service throughout your visit. Your kind words about the overall experience mean so much to us at Crest Volvo Cars. We look forward to welcoming you back when you're ready for your next vehicle and providing the same outstanding service you've come to expect.

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