Manhee Lee

I received the best customer experience at Genesis Alexandria. Their staff is/are very knowledgeable, well-prepared, courteous, understanding, sympathetic, awesome, cordial, amicable, and friendly. Mo Alexandria. Their staff is/are very knowledgeable, well-prepared, courteous, understanding, sympathetic, awesome, cordial, amicable, and friendly. More than anything, they provided excellent customer service. I recommend this Genesis Alexandria location 100% More

by mlthomas230 Verified Customer Verified Customer

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Personal interaction with us once entering the office. Experience was great, going over my needs . Experience was great, going over my needs . More

by HOPEMAYFIELD27 Verified Customer Verified Customer

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Flexible scheduling and comfortable showroom and waiting area. I just text my advisor and I can immediately get booked! area. I just text my advisor and I can immediately get booked! More

by Devonwilliams1980 Verified Customer Verified Customer

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Great staff and timely service! Really appreciated the updates and outreach and just the friendliness of everyone. Really appreciated the updates and outreach and just the friendliness of everyone. More

by vanbejas Verified Customer Verified Customer

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Outstanding service. Troy Dodd was excellent. He explained to me the cost and what the dept did. Thanks. Troy Dodd was excellent. He explained to me the cost and what the dept did. Thanks. More

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From the sales, finance, and administration everyone in the dealership was friendly and willing to give me their best advice. the dealership was friendly and willing to give me their best advice. More

by baconam Verified Customer Verified Customer

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General manager with everyone was the most comfortable like family. I will visit again next time. like family. I will visit again next time. More

by Haena Verified Customer Verified Customer

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I leased a new vehicle on 9/12/25. The vehicle had damages that the saleman was aware of prior to turning the vehicle over to me. The saleman and sales manager committed to repairing The vehicle had damages that the saleman was aware of prior to turning the vehicle over to me. The saleman and sales manager committed to repairing the damages before I initially took possession of the vehicle. I returned to the dealership at the salesman’s requests on 9/18/25 to have the original damages repaired. From 9/18/25 until 9/26/25, the vehicle had to be returned to the service center 3 separate times for mechanical issues. Each time I was given a loaner vehicle of lesser value than the lease I’d originally paid for. In total, the vehicle has been under lease for 18 days; it was in the service center for 9 days. I am currently leasing a 2026 Palisade Calligraphy AWD. More

by shavar.golden Verified Customer Verified Customer

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My overall experience was great. Diamond, the Service Manager, was phenomenal and set the good impression for the overall experience. The interior, leather seats, clean waiting area, Diamond, the Service Manager, was phenomenal and set the good impression for the overall experience. The interior, leather seats, clean waiting area, coffee machine, not to mention the professional service made spending $4000.00 not so bad. More

by waparris1 Verified Customer Verified Customer

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I appreciated the service center allowing me to stay, instead of drop off my car as my appointment was scheduled as a drop off. They were very accommodating. instead of drop off my car as my appointment was scheduled as a drop off. They were very accommodating. More

by gsantamaria4 Verified Customer Verified Customer

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