Manny Grillo | Page 7

Best dealership in the area From the sales team to service this is the best. Many and Roland in the service dept are great. I will only shop at Nielsen . From the sales team to service this is the best. Many and Roland in the service dept are great. I will only shop at Nielsen . More

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Love my car The most wonderful place to have your car fixed and the best employees ever !! Very professional and fixed in the amount of time we were told The most wonderful place to have your car fixed and the best employees ever !! Very professional and fixed in the amount of time we were told More

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simple nav center fix flawlessly became... Jennifer in service was excellent. Turning a simple Nav Center upgrade into two recall items and oil/fluid change. Men checking me in out front and Jennifer in service was excellent. Turning a simple Nav Center upgrade into two recall items and oil/fluid change. Men checking me in out front and shuttle driver (Dimitri) were excellent too. More

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recall handled well we stopped using "Warnock " service years ago because of a number of unfavorable service experiences. The latest visit ,for two recalls, was required we stopped using "Warnock " service years ago because of a number of unfavorable service experiences. The latest visit ,for two recalls, was required due to the need to return to the agency from which I purchased my truck. It was a very satisfactory experience . I have not used the service dept. for routine maintenance so it is difficult to draw conclusions except to say this visit was handled well. More

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Service Department This is the BEST Service Department I have dealt with in a while! They are some of the nicest people ever, especially Manny the Service Manager. This is the BEST Service Department I have dealt with in a while! They are some of the nicest people ever, especially Manny the Service Manager. More

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Courteous, professional service in a good environment Cars are only as good as their after-sale service, especially today's cars, which are largely computers. I LOVE my 2014 Jeep Grand Cherokee Overland Cars are only as good as their after-sale service, especially today's cars, which are largely computers. I LOVE my 2014 Jeep Grand Cherokee Overland Diesel, and the service I get from Nielsen is excellent and keeps me on the road and happy! More

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PROFESSIONALISM AND QUALITY KNOWING THE PRODUCT AND HAVING BEST TRAIN STAFF EQUALS SUCCESS, and that what I received at my time there. Couldn't be any more happier. KNOWING THE PRODUCT AND HAVING BEST TRAIN STAFF EQUALS SUCCESS, and that what I received at my time there. Couldn't be any more happier. More

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New 200s Everyone on the team at Nielsen was very helpful at getting me in to the car I wanted at the right price. They were in constant contact with me to le Everyone on the team at Nielsen was very helpful at getting me in to the car I wanted at the right price. They were in constant contact with me to let me know what was available, and finding exactly what I wanted. Definitely recommend everyone to buy their cars here! The whole family has a car from this dealership. More

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Great Service Department Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. The Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. They are very pleasant and knowledgeable. I would especially like to take this time to recognize the Current Service Manager Manny Grillo who has been a pleasure to do business with, he always make sure to keep me abreast of the progress of my service visits. And always ensure that all work will be done by the time by car is ready for pick up. Keep up the good work. Pat and Bob More

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Good car prices, bad service dept I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. When I bought my minivan in 2013 they sold it to me, only for me to learn a day later it had a recall on it. You'd expect that to be checked BEFORE delivery to the client. They did rush it in and make good on the recall very fast. Overall, good sales experience. Except at closing, they had a guy who was rushing around, pushing things in front of me to sign and I noticed he added on a fee for etching windows. When I told him I didn't order etching he told me all Neilsen stock came etched, I grabbed the saleman who said that was not true and they were not etched by default, nor was this van. So the closing guy I felt was less than honest. Beyond that, I brought the van in for yet another recall and asked for an oil change too,. I got the bill- over 476 for an oil change! When I questioned it, they said I ordered a tire rotation and "27 point inspection". I told then I did not and they reduced the price to $46 (still pretty high for a regular non-synthetic oil and filter change). So the bottom line, OK prices but watch out for add ons at closing time on a sale and apparently during service as well. More

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