Manuel Gomez

Doug was very helpful, and the process was very quick, and easy. He took care of all of my concerns. and easy. He took care of all of my concerns. More

by kkocken Verified Customer Verified Customer

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Ms Nellie was Very. Professional,knowledgeable, friendly and engaged with my needs for a black SUV. Professional,knowledgeable, friendly and engaged with my needs for a black SUV. More

by cynthiajonesalle Verified Customer Verified Customer

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I am revising my rating to 4 star because Manny (the Finance person) called and apologized for delayed response and resolved my concern. Finance person) called and apologized for delayed response and resolved my concern. More

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The dealership has good physical facility but I was not very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and tex very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and text many times to know the status of delivery. On the day of picking up my RX 350h he seemed to be in a rush to send me out of the gate because he wanted to attend another customer. since I had the cashiers check ready with me, I felt I was not very welcome. He did not explain even the basic new features, especially those related to driving assist. I had to learn them while driving back home (very scary in Houston traffic). Next day I called him to know about a concern I had about the charge from finance. He promised that I will get a call from Manny, the finance person, but I am still waiting (three days after) for the call. I expect a little more responsive treatment from a lexus dealership. More

by KKGHARANA Verified Customer Verified Customer

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Catalina was amazing to work with! She helped us explore both new and used car options and was always available to answer our questions. Super friendly, patient, and made the whole pro She helped us explore both new and used car options and was always available to answer our questions. Super friendly, patient, and made the whole process smooth and easy. Loving my new GX550 highly recommend asking for Catalina! More

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For a dealership of your size and reputation, the timeline and process raised concerns. During the financing, there were several comments that made us uncomfortable from the finance manager. He did timeline and process raised concerns. During the financing, there were several comments that made us uncomfortable from the finance manager. He did not know the paperwork or the purpose his answer was “idk” about out of state paperwork and did not explain warranties. Also stated that equity checks have previously been sent to the wrong address due to accounting not thoroughly reviewing check requests. Being that we are waiting on about a $27,000 check, we are left feeling quite uneasy. He was also too worried about getting out for the day rather than taking the time to explain things in detail. John Breaux, our sales rep, did an outstanding job from start to finish. More

by chrisssyg2014 Verified Customer Verified Customer

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Trice, what an exceptional team you have put together, very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside More

by gary@gordonpartners.com Verified Customer Verified Customer

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Jeffrey, Marlene and the whole Westside Lexus team made the buying experience extremely easy and pleasant. Will recommend them to anyone looking to purchase a vehicle the buying experience extremely easy and pleasant. Will recommend them to anyone looking to purchase a vehicle More

by timothylreger Verified Customer Verified Customer

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We had a very good experience at Westside. Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He w Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He was responsive, flexible, and knowledgeable throughout the long-distance purchase process. Manny and Christian made financing easy and efficient. I was extremely impressed with their professionalism. More

by nadine_welch Verified Customer Verified Customer

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We have attempted to purchase a new 350 RX from Westside three other times, and bought elsewhere. We were there to service my vehicle. Jessica greeted us and let us look at new vehicles and answered any que three other times, and bought elsewhere. We were there to service my vehicle. Jessica greeted us and let us look at new vehicles and answered any questions quickly. It was such a pleasure. We actually purchase that day without leaving, and we were not even there to purchase a vehicle!! Great experience! More

by NITA.N Verified Customer Verified Customer

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