Marcello Grimaldi

Very disappointing experience with Koons Ford. On March 9, 2026, I leased a 2025 Ford Lightning from this dealership. This was my second purchase here, as I previously bought a new F-150 in 2022 On March 9, 2026, I leased a 2025 Ford Lightning from this dealership. This was my second purchase here, as I previously bought a new F-150 in 2022 and had an excellent experience at that time. Unfortunately, this visit was completely different. During the process, several members of the management team, including the general manager, came across as unprofessional and disrespectful. The overall atmosphere felt disorganized and far from the level of professionalism you would expect when making a major purchase like a vehicle. The only positive part of the experience was my salesperson, who remained helpful and professional throughout the process. Unfortunately, he was even spoken to disrespectfully by management while I was present, which was surprising to see as a customer. Had I been made aware of the three-day return policy before it expired, I would have strongly considered returning the vehicle simply because of how unpleasant the overall experience was. I hope dealership leadership takes this feedback seriously and works to improve the professionalism and customer service of the management team. More

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My first time purchasing a new ford, I was so excited to finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer ser finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer service to making it work for me. I love my new vehicle. More

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I just knew I was making the right choice when I chose to come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! More

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Wow, had a phenomenal time at Koons Falls church purchasing my vehicle, I will recommend this dealership to everyone! Thank you! Thank you! purchasing my vehicle, I will recommend this dealership to everyone! Thank you! Thank you! More

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