"Come here for your regular maintenance service"
I took my car here for its first oil change. I bought my car from another dealership but they were completely booked. I called Koons to check availability and they were nice enough to accommodate me the same afternoon.
I went in and I was greeted nicely by someone. Unfortunately, his name is not on the Dealerrater system yet. But he directed me to the service department and I was helped by Tadarryl Smith.Very easy process. Got my info, I was taken to the waiting lounge. and 40mins later he came back and told me the car was done. I think 40mins in a busy dealership like this is reasonable to get you in and out considering the other dealership I called even told me all they have until the following week was "drop off your car" appointments. So for me, this was a big plus.
One thing to note, I wanted Ford's "The Works" service done which includes, oil change, tire rotation, multi-point inspection, etc. Ford's website says $39.95 or less but I walked out the door with a total of $46.62. I got charged for $5.05 for "Shop Supplies." My guess is maybe because my car calls for more than 5 quarts of motor oil, thus the extra charge. Not a big deal. Just FYI.
Overall, I had a good experience going here at Koons. Nothing extraordinary, no special treatment. I got what I came and paid for and that was it. Professional staff. Shorter than average wait time. And no issues so far. I'll take that any day. I can recommend this dealership if you need routine maintenance done. That's all I can say because that's as much as my experience with them can provide.
"Go see Jeff"
I just purchased my 5th vehicle from Jeff at Koons Ford. He was very through, he was able to research the car before I came in and able to keep me within my budget. It was a no fuss process with no hidden extras. Additionally, he was able to get me into finance quickly. I recommend Jeff to anyone who wants to have a quick honest experience. I would recommend him to all my friends and family.
"Worse dealer in Virginia"
- Josh d
If you are looking for a car/truck stay as far away from this place as u can. I bought my truck in July and still don't have it because come to find out the trucks motor was blown up the hole time and they new in since it was used they hoped I wouldn't catch it before my warranty was up but I did. Now iv been pushed around from manager to manager and stii no answer.