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Koons Falls Church Ford

4.4

326 Lifetime Reviews

1051 East Broad Street, Falls Church, Virginia 22044
Open Now 9:00 AM - 9:00 PM Hours
Call (703) 241-7200

Top Reviewed Employees

Randy Gabler, Service Advisor, Koons Falls Church Ford

Randy Gabler

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Russel  Walker, New Car Sales, Koons Falls Church Ford

Russel Walker

New Car Sales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn   Murch, Service Advisor, Koons Falls Church Ford

Shawn Murch

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jeff Ottenberg, New Car Sales Manager, Koons Falls Church Ford

Jeff Ottenberg

New Car Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

December 07, 2016

"Great buying experience, not so great service quality"

- newbuyer

I had an outstanding, no bs salesperson, Mike Lopes. He said his piece, I said my piece and the deal was done. Finance is the usual trying to sell you everything but after saying no a few times, finally accepted my answer. Excellent overall buying experience. Car had some cosmetic issues and Mike did all he can to fix the issues. Management should train and look over the guys washing the vehicles, I guarantee you 99% of all scratches on their brand new cars are a direct result of improper car washing. I recently brought the car in for warranty work and told 2 persons at the service department to not wash the car due to the reason above and freshly installed clear bra, but they washed it anyway and very poorly. New scratches on the car, on the clear bra, water spots everywhere, just a mess. So buy a car but never let them wash your car. Thanks Mike.

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December 03, 2016

"Service dept-Outstanding!"

- Kimo50

Completed recent service. Kevin and the team were professional, courteous, and provided service above expectations. The service was completed extremely quick and Kevin kept me in the know throughout. Highly recommended!

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November 30, 2016

"Good Experience"

- Bobhoff123

This 40K maintenance was smooth, complete and delicious (they have DONUTS in the waiting room). I paid up front for bumper to bumper maintenance and it has been excellent!

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Koons Falls Church Ford, Falls Church, VA, 22044